Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Build, manage, and grow a personal client portfolio with strategic focus on retention, reactivation, and lifetime value maximization
• Achieve and exceed individual sales goals and key performance indicators including Individual Sales Volume, Units per Transaction (UPT), and Average Dollar per Transaction (ADS)
• Deliver best-in-class client service across all channels—in person, by telephone, and through electronic communication
• Cultivate and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create memorable client experiences and deliver tailored product recommendations
• Support floor merchandising, visual merchandising, and housekeeping operations as assigned
• Manage individual stock assignments, organize merchandise on floor and in stockroom, and participate in inventory cycles
• Problem-solve in partnership with leadership to ensure accurate resolution of client issues
• Maintain store security procedures, including locking and securing premises as required

Qualifications

• Minimum 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment
• Demonstrated ability to build strong, lasting relationships through exceptional communication, organization, and follow-through
• Strong operational competency with point-of-sale systems, cash registers, phone systems, and standard office equipment
• Physical capability to stand for extended periods, move and handle merchandise boxes and fixtures, and lift minimum 30 lbs
• Availability to work flexible hours including evenings, weekends, and holidays as required

Skills

Experience

Minimum 3 years of professional experience in retail sales and client service, preferably within a luxury consumer goods or high-end fashion environment. Demonstrated success in developing and nurturing client portfolios and achieving sales targets in a fast-paced boutique or department store setting.

Education

High school diploma or equivalent required. Additional retail training, luxury fashion education, or client service certification is preferred but not mandatory.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.