Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Achieve and exceed individual sales targets and key performance indicators, including individual sales volume, units per transaction, and average transaction value
• Maintain strong results-driven momentum and positive attitude while prioritizing teamwork and collaborative effort
• Create a welcoming, client-centric environment delivering premier service in-person, by telephone, and via electronic communications
• Develop a diverse portfolio of local and international clients, demonstrating ability to recruit and nurture high-value customers
• Demonstrate comprehensive product knowledge and engage clients through product details, craftsmanship narratives, and brand heritage
• Support floor movements, merchandising activities, visual displays, and related operational tasks as required
• Locate merchandise across boutique locations for clients and process charge-send sales according to company guidelines
• Manage individual stock assignments, including organizing inventory on the sales floor and in back-office areas
• Participate in all inventory counts and cycle counts while protecting boutique assets through adherence to operational procedures
• Assist with packaging and gift wrapping of client purchases as needed

Qualifications

• Minimum 3 years of retail sales and customer service experience, preferably in luxury consumer goods
• Strong motivation to achieve business results coupled with passion for creativity, fashion, and brand values
• Demonstrated ability to develop solid, lasting relationships through effective communication, organizational skills, and follow-up capabilities
• Ability to deliver exceptional customer service in-person, by telephone, and through electronic communication channels
• Availability to work varied hours and days, including evenings, weekends, and holidays as needed
• Willingness to comply with all company policies, procedures, regulations, and standards

Skills

Experience

Minimum 3 years of retail sales and customer service experience, preferably in a luxury consumer goods environment. Demonstrated track record of exceeding sales targets and building meaningful client relationships.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.