Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Build, manage, and grow a personal client portfolio with emphasis on retention, reactivation, and lifetime value
• Achieve and exceed individual sales goals and key performance indicators including individual sales volume, units per transaction, and average dollar per transaction
• Maintain a strong drive for results and positive, team-first attitude across all activities
• Act as a brand ambassador both within and beyond the boutique environment
• Ensure a welcoming, client-focused environment offering best-in-class service in person, over the phone, and through electronic communication
• Strategically develop and nurture local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences
• Problem-solve in partnership with leadership to ensure accurate resolution of client issues
• Anticipate client needs and deliver tailored product recommendations and styling guidance
• Support floor moves, merchandising, visual displays, and housekeeping initiatives as needed
• Help locate merchandise at other boutiques for clients and accurately process charge-send sales per company guidelines
• Maintain responsibility for individual stock assignments, including organizing stock on floor and in back-of-house
• Participate in all inventory and cycle counts and protect boutique assets through adherence to operating procedures
• Assist in packing and wrapping customer merchandise as necessary

Qualifications

• Minimum 3 years of retail sales and client service experience, preferably in luxury consumer goods
• Strong drive for business results with passion for creativity, fashion, and luxury brand values
• Ability to develop strong and lasting relationships through excellent communication, organization, and follow-through skills
• Proven ability to deliver outstanding customer service across in-person, phone, and electronic communication channels
• Flexibility to work varied hours including nights, weekends, and holidays as needed
• Proficiency with all equipment necessary to perform the role, including phone systems, cash registers, sensor-tag removers, computers, and standard office equipment
• Physical ability to stand for extended periods, move and handle merchandise boxes and fixtures
• Capability to lift at least 30 pounds regularly
• Responsibility for store security procedures, including locking and securing premises as assigned

Skills

Experience

Minimum 3 years of retail sales and client service experience, preferably within a luxury consumer goods environment. Candidates should demonstrate a proven track record of achieving sales targets while developing and maintaining a loyal client base through personalized engagement and exceptional service delivery.

Education

High school diploma or equivalent (GED); additional fashion retail training or hospitality certification is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 28 per hour.

Benefits

Medical, dental, and vision coverage; Flexible Spending Accounts; short- and long-term disability insurance; employee discount program; paid time off; volunteer time off; holidays; mental health and wellbeing support; family-friendly benefits; reproductive health care; child and elder care services; commuter benefits; 401(k) with employer contribution matching; employee referral program. Commission eligibility.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.