Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Build, manage, and grow a personal client portfolio with focus on retention, reactivation, and lifetime value
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including Individual Sales Volume, Units per Transaction (UPT), and Average Dollar per Transaction (ADS)
• Ensure a welcoming, client-focused environment offering best-in-class service in person, over the phone, and through electronic communication
• Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences
• Problem-solve in partnership with leadership to resolve client issues accurately and to the benefit of the business
• Anticipate client needs and deliver tailored product recommendations and styling guidance
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Assist in locating merchandise at other boutiques for clients and accurately process charge-send sales
• Manage individual stock assignments, organize merchandise on floor and in storage areas
• Participate in inventory and cycle counts and protect boutique assets through adherence to operating procedures
• Assist in packing and wrapping customer merchandise
• Act as a brand ambassador both within and beyond the boutique environment

Qualifications

• Minimum 5 years of retail sales and client service experience
• Demonstrated experience in a luxury consumer goods environment
• Strong drive for business results with passion for creativity and fashion
• Ability to develop strong and lasting relationships through effective communication, organization, and follow-through
• Outstanding customer service delivery across multiple channels
• Proficiency with retail equipment including phone systems, cash registers, sensor-tag removers, and computers
• Ability to stand for extended periods, move and handle boxes of merchandise and fixtures
• Capacity to lift at least 30 pounds
• Knowledge of store security procedures including locking and securing premises

Skills

Experience

Minimum 5 years of retail sales and client service experience, preferably within a luxury consumer goods environment. Proven ability to build and maintain strong client relationships, achieve sales targets, and deliver exceptional customer service across multiple touchpoints.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.