Christian Dior Client Advisor

About Christian Dior

Christian Dior Couture is an iconic French haute couture and luxury fashion maison within the LVMH group, renowned for its craftsmanship, creative leadership and global boutique network. The House emphasizes artisanal savoir‑faire, creative excellence and talent development across retail and corporate functions, offering employees opportunities to contribute to high‑touch client experiences and participate in maison‑led initiatives on sustainability, diversity and culture.

Role & Responsibilities

• Deliver best‑in‑class, high‑touch client service across in‑person, telephone and electronic channels and cultivate long‑term client relationships.
• Achieve and exceed individual sales targets and KPIs (sales volume, units per transaction, average dollar per transaction) through active selling and client recruitment.
• Develop and maintain a local and international client book; proactively prospect, follow up and convert leads into repeat clients.
• Demonstrate deep product knowledge and present product stories and selling ceremonies to enrich the client experience.
• Support boutique operations including visual merchandising, floor moves, housekeeping, stock organisation and participation in inventory and cycle counts.
• Locate and process merchandise from other boutiques, execute charge‑send transactions per company guidelines and assist with gift wrapping/packaging as required.
• Resolve client issues in partnership with boutique leadership to preserve client satisfaction and protect business interests.

Qualifications

• Minimum three years of retail sales and client service experience, preferably within a luxury or premium consumer goods environment.
• Proven ability to build and sustain client relationships through excellent communication, organisation and follow‑through.
• Demonstrated drive for commercial results and a team‑first attitude.
• Capacity to work varied schedules, including nights, weekends and holidays.
• Ability to read, count and complete business documentation accurately and to use store technology reliably.
• Physically able to stand for extended periods, move merchandise and lift up to 30 lbs; willingness to comply with company policies and procedures.

Skills

Experience

Minimum 3 years of retail sales and client service experience, ideally within a luxury fashion or premium consumer goods environment.

Education

High school diploma or equivalent required; college coursework or degree in fashion, business or a related discipline preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 26 to USD 28 per hour.

Benefits

Medical insurance; dental insurance; vision insurance; Flexible Spending Accounts; short‑term and long‑term disability; employee discount program; paid time off; volunteer time off; holidays; mental health and wellbeing support; family‑friendly benefits and reproductive health care; child and elder care services; commuter benefits; 401(k) with employer match; employee referral program.

Culture

The Maison cultivates a creative, craftsmanship‑led environment that prizes artistic excellence, authenticity and talent development. As part of LVMH, the organisation places strong emphasis on inclusion, sustainability and employee‑led communities that extend purpose beyond the boutique.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.