Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Build, manage, and grow a personal client portfolio with focus on retention, reactivation, and lifetime value
• Achieve and exceed individual sales goals and KPIs including Individual Sales Volume, Units per Transaction (UPT), and Average Dollar per Transaction (ADS)
• Cultivate a welcoming, client-focused environment through best-in-class service delivered in-person, over the phone, and via electronic communication
• Strategically develop and nurture local and international client bases through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences
• Anticipate client needs and deliver tailored product recommendations and styling guidance
• Support boutique excellence through floor moves, merchandising, visual displays, and housekeeping tasks as assigned
• Locate merchandise at other boutiques for clients and accurately process charge-send sales per company guidelines
• Manage individual stock assignments, organize inventory on the sales floor and in back-of-house areas, and participate in cycle counts
• Assist with packing and wrapping customer purchases and maintain boutique security procedures

Qualifications

• Minimum 5 years of retail sales and client service experience, preferably in a luxury consumer goods environment
• Strong communication, organization, and follow-through skills with ability to develop lasting client relationships
• Demonstrated drive for business results with genuine passion for creativity, fashion, and the brand
• Ability to provide outstanding customer service across in-person, telephone, and digital channels
• Proficiency with retail technology including point-of-sale systems, cash registers, sensor-tag removers, and standard office equipment

Skills

Experience

Minimum 5 years of retail sales and client service experience in a luxury or premium retail setting, demonstrating consistent achievement of sales targets and a track record of cultivating high-value client relationships.

Education

High school diploma or equivalent; additional coursework in fashion, business, or luxury retail is advantageous but not required.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.