Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Deliver exceptional customer experience by embodying core brand values and maintaining integrity across all client interactions
• Provide professional and empathetic support via phone, email, social media, and written correspondence to resolve customer issues efficiently
• Escalate complex customer concerns to supervisors to ensure satisfactory resolution in accordance with Dior policies
• Manage high volumes of incoming holiday inquiries across multiple communication channels within tight timeframes
• Demonstrate comprehensive brand awareness, storytelling capability, and product knowledge during client engagement
• Drive achievement and exceed sales targets and key performance indicators, including case management, sales and service targets, quality assurance scores, productivity goals, and schedule adherence
• Maintain accurate data entry in Diorlink and SCRM database systems to support statistical analysis and workload planning
• Identify and recommend innovative approaches to address client concerns and share successful strategies team-wide
• Cultivate excellent working relationships within the Dior network and collaborate across the entire Client Services Center
• Conduct outbound e-Clienteling contacts to drive sales and resolve client issues

Qualifications

• Minimum 3 years of experience in luxury customer service, preferably in retail, hotel, or concierge environments
• Outstanding written and verbal communication skills
• Strong sales negotiation abilities
• Demonstrated customer-first mindset
• Fluency in English; Spanish, French, and Mandarin highly preferred
• Proficiency in Microsoft Office
• Salesforce experience beneficial

Skills

Experience

Minimum 3 years of professional experience in luxury customer service, preferably within retail, hotel concierge, or comparable high-touch service environments.

Education

High school diploma or equivalent required; additional education in hospitality, business, or customer service preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 24 to USD 26 per hour.

Benefits

Medical benefits plan eligibility, commuter benefits, and 401(k) plan with employer contributions.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.