Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Provide courteous, professional customer service aligned with Christian Dior brand values and integrity standards, addressing inquiries via phone, email, social media, and written correspondence
• Resolve customer issues efficiently and effectively through empathetic communication, escalating complex matters to supervisors as appropriate
• Demonstrate and communicate brand storytelling, heritage awareness, and comprehensive product knowledge during all client interactions
• Achieve and exceed planned KPIs including case management, sales targets, quality assurance scores, productivity goals, and schedule adherence
• Maintain accurate and timely data entry in Diorlink and SCRM database systems to ensure proper case documentation and statistical accuracy
• Conduct outbound client contact (e-Clienteling) as a sales driver and for issue resolution
• Develop innovative approaches to client concerns and share successful strategies across the Client Services team
• Cultivate collaborative working relationships throughout the Dior network and Client Services Center
• Attend all mandated training and development sessions to maintain operational and product knowledge

Qualifications

• Minimum 3 years of experience in luxury customer service, preferably in retail, hotel, or concierge environments
• Outstanding written and verbal communication skills with demonstrated ability to adapt tone and approach across diverse client segments
• Strong sales negotiation and consultative selling capabilities
• Proven customer-first mindset with ability to prioritize client needs
• Proficiency in Microsoft Office suite
• Salesforce experience considered advantageous
• Ability to work varied schedules including evenings, nights, holidays, and weekends
• Demonstrated multitasking and prioritization skills under high-volume conditions

Skills

Experience

Minimum 3 years of hands-on experience in luxury customer service environments, with proven expertise in addressing complex client inquiries and delivering solutions across retail, hospitality, or concierge sectors.

Education

High school diploma or equivalent; formal customer service certification or hospitality training is considered advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 24 to USD 26 per hour.

Benefits

Medical benefits plan eligibility, commuter benefits, 401(k) plans with employer contributions

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.