Christian Dior Client Advisor
- Location
- Employment
- Temporary
- Seniority
- Mid-Level
- Compensation
- $24–25/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 5, 2026
About Christian Dior
Christian Dior Couture is an iconic French haute couture Maison within the LVMH Group, celebrated for its heritage, craftsmanship and creative savoir‑faire. The Maison places strong emphasis on artisanal métiers, storytelling and sustained talent development across its global network, and promotes inclusion, sustainability and employee‑led communities such as Diversity, Equity & Inclusion and Corporate Social Responsibility.
Christian Dior Couture in Jersey City seeks a Client Services Sales Advisor (temporary, hybrid). $24–$25/hr. Apply for a luxury client service role.
Role & Responsibilities
- Deliver exemplary, brand‑aligned client service across phone, email, social media and written correspondence, listening attentively and responding with empathy.
- Resolve customer inquiries and complaints efficiently, escalating complex issues to supervisors to ensure satisfactory outcomes.
- Achieve and exceed defined KPIs including case management, sales & service targets, quality assurance scores, productivity goals and schedule adherence.
- Perform outbound e‑clienteling and proactive client contact as a sales driver and for issue resolution.
- Maintain accurate client and case records by entering information into Diorlink and initiating updates to the SCRM database.
- Recommend process improvements and share successful approaches across the Client Services Center; collaborate closely with colleagues across the network.
Qualifications
- Minimum three years' experience in luxury customer service, preferably in retail, hotel or concierge environments.
- Outstanding verbal and written communication skills with a demonstrable customer‑first mindset.
- Proven sales negotiation ability and track record of meeting KPI targets.
- Flexible availability to work varied schedules including evenings, weekends and holidays; able to attend mandatory training.
- Fluency in English and Spanish; proficiency in French and Mandarin is strongly desirable.
Skills
Experience
Minimum 3 years of experience in luxury customer service, ideally within retail, hospitality or concierge operations, with measurable success against sales and service KPIs.
Education
High school diploma or equivalent; college coursework or degree in hospitality, business, communications or a related field preferred.
Workplace
This position is based in Jersey City, New Jersey, USA, within easy reach of New York.
Compensation
The base compensation for this position ranges from USD 24 to USD 25 per hour.
Benefits
Eligibility for medical benefits plan, commuter benefits, and 401(k) plan with employer contributions.
Culture
Christian Dior Couture fosters a creative, artisanal culture rooted in French heritage and the Maison’s savoir‑faire, while operating within the LVMH Group framework. The workplace emphasizes inclusion, sustainability and employee engagement through dedicated communities for DEI and CSR.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Sales Advisor», «Customer Experience Advisor», «Client Relations Specialist», «Luxury Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.