Christian Dior Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Build, manage, and grow a personal client portfolio with focus on retention, reactivation, and lifetime value
• Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI), including Individual Sales Volume, Units per Transaction (UPT), and Average Dollar per Transaction (ADS)
• Maintain a strong drive for results and a positive, team-first attitude at all times
• Act as a brand ambassador both within and beyond the boutique environment
• Ensure a welcoming, client-focused environment offering best-in-class service in person, over the phone, and through electronic communication
• Strategically develop and nurture local and international client base through personalized outreach, appointment setting, and consistent follow-up
• Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences
• Anticipate client needs and deliver tailored product recommendations and styling guidance
• Support floor moves, merchandising, visual merchandising, and housekeeping as needed
• Help locate merchandise at other boutiques for clients and accurately process charge-send sales per company guidelines
• Manage individual stock assignments, including organizing stock on sales floor and in back-of-house areas
• Participate in all inventory and cycle counts while protecting boutique assets through adherence to operating procedures
• Assist in packing and wrapping customers' merchandise as necessary

Qualifications

• Minimum 3 years of retail or luxury hospitality sales experience
• Demonstrated ability to build and maintain client relationships
• Strong sales acumen with proven track record of achieving or exceeding sales targets
• Excellent communication skills in English; additional languages are advantageous
• Proficiency in Point of Sale (POS) systems and CRM platforms
• Professional appearance and demeanor aligned with luxury brand standards

Skills

Experience

Minimum 3 years of professional retail or luxury client services experience, with demonstrated success in building personal client portfolios, achieving sales targets, and delivering exceptional client experiences in a fast-paced environment.

Education

High school diploma or equivalent; college education or luxury retail certification preferred.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.