Christian Dior Client Advisor

About Christian Dior

Christian Dior Couture, part of the LVMH luxury group, is a preeminent fashion house known for haute couture, exemplary craftsmanship and a heritage of creative leadership. As an employer, the maison emphasizes meticulous client service, rigorous standards of presentation and a performance-driven retail culture that values product expertise and personal development.

Role & Responsibilities

• Build, manage and grow a personal client portfolio with emphasis on retention, reactivation and lifetime value.
• Achieve and exceed individual sales targets and KPIs (Individual Sales Volume, Units per Transaction, Average Dollar per Transaction).
• Deliver best-in-class client service in person, by phone and through electronic communication; anticipate client needs and provide personalised product recommendations and styling guidance.
• Leverage deep product knowledge and brand storytelling to create memorable client experiences and execute selling ceremonies.
• Support boutique operations including floor moves, merchandising, visual merchandising, housekeeping and individual stock assignments.
• Process charge-send sales and assist clients by locating merchandise across boutiques per company guidelines.
• Participate in inventory and cycle counts; protect boutique assets by following security and operating procedures, including locking and securing the premises when required.
• Assist with packing/wrapping clients’ purchases and perform physical tasks (standing for extended periods, moving boxes and fixtures).

Qualifications

• Minimum 3 years of retail sales and client service experience; experience in luxury consumer goods strongly preferred (5 years preferred).
• Proven track record of meeting sales targets and a strong commercial drive.
• Exceptional interpersonal skills with the ability to develop long‑term client relationships through clear communication, organisation and consistent follow-through.
• Comfortable working varied schedules including nights, weekends and holidays.
• Ability to perform physical aspects of the role (stand for extended periods; lift at least 30 lbs).
• Familiarity with boutique security procedures and responsibility for securing the premises when required.

Skills

Experience

Minimum 3 years of retail sales and client service experience, preferably within the luxury sector; 5 years preferred for more senior client portfolios.

Workplace

Culture

Christian Dior Couture fosters a client-centric, creative and high-performance retail environment where attention to detail and impeccable presentation are paramount. The maison prizes product expertise, personalised service and offers a structured boutique setting that supports professional development within the LVMH group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.