Christian Dior CDM Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 25, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture seeks CDM Manager for London boutique. Manage high-value client relationships, drive brand loyalty, and lead CRM operations.
Role & Responsibilities
- Develop and execute client recruitment strategies to identify and engage high-potential clients, building strong internal and external partnerships for marketing and event opportunities
- Design and implement personalized client activation plans in collaboration with the Retail Marketing Manager, including private client events and curated brand experiences
- Establish comprehensive client mapping for top-tier clients; ensure detailed action plans are tailored to individual client interests and preferences to strengthen brand loyalty
- Maintain and update customer data management systems, ensuring data capture rates consistently exceed 90% across all client touchpoints
- Drive the implementation of Dior Journeys protocol, maximizing engagement through welcome, first visit, and birthday recognition activities
- Provide training to the sales team on clientelling tools, CRM systems, and luxury service protocols
- Generate weekly and monthly KPI reports for store management and relevant departments, monitoring the effectiveness of all client-focused initiatives
- Support frontline sales operations (approximately 70% on-shop-floor time) to execute strategies based on KPI analysis and client segmentation
- Analyze client segmentation, profiling, and targeting methodologies to optimize return on investment for all marketing and activation campaigns
- Maintain full knowledge of back-office functions including CRM systems, client recruitment metrics, P&L analysis, stock control, and visual merchandising standards
- Ensure adherence to Dior brand standards across merchandising, client experience, and back-office operations
- Act as a brand ambassador at internal and external events, representing Dior's values and aesthetic to all stakeholders
- Monitor competitive activity and maintain awareness of local and global fashion trends and market developments
Qualifications
- Minimum 3 years of experience in management, marketing, or retail within the luxury goods sector
- Demonstrated expertise in customer relationship management and client segmentation strategies
- Proficiency in CRM systems and retail analytics platforms
- Strong knowledge of the luxury fashion industry, design principles, and brand positioning
- Exceptional analytical and commercial acumen
- Fluency in a second language preferred
Skills
Experience
Minimum 3 years of professional experience in management, marketing, or retail operations within the luxury goods sector, with demonstrated success in client development and retention strategies.
Education
No specific formal education requirement stated; relevant luxury retail, marketing, or business qualification preferred.
Workplace
This position is based in London, England, UK.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Manager», «Client Relations Manager», «Customer Relationship Manager», «Boutique Client Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.