Christian Dior Business Analyst Intern — Client Services Performance
- Location
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 23, 2026
About Christian Dior
Christian Dior Couture is an iconic Parisian haute couture and luxury fashion house within the LVMH group, renowned for exceptional craftsmanship, creativity and global retail presence. The Maison blends a rich heritage with contemporary innovation and offers career opportunities across retail, product and corporate functions in Europe, the Middle East and beyond.
Christian Dior Couture — Business Analyst Intern, Client Services Performance in Paris. Internship analysing client service KPIs and building dashboards (starts July 2026).
Role & Responsibilities
- Monitor and analyse client service KPIs across Europe and the Middle East — contact centre metrics, client satisfaction scores, service efficiency and sales performance.
- Develop, maintain and automate performance dashboards and management reports for multiple organisational layers to track progress against targets.
- Independently identify data sources, design methodologies and apply statistical techniques to diagnose performance issues and recommend corrective actions.
- Translate complex analytics into clear, actionable insights and present findings to technical and non-technical stakeholders, influencing decision-making.
- Lead workshops and presentations to share analysis, facilitate alignment and drive implementation of recommended improvements.
- Capture, document and disseminate best practices across regions and channels to promote continuous improvement in client service delivery.
- Conduct market research and benchmarking to evaluate Dior's client service performance versus competitors and inform strategic recommendations.
- Take ownership of projects and initiatives, driving them from analysis through to implementation with minimal supervision.
Qualifications
- Degree in Business Administration, Marketing, Finance or a related discipline; MBA is a plus.
- Entry-level business analyst background; experience in client service, contact centres or luxury retail is strongly preferred.
- Proven capability to manage projects independently and deliver business analysis initiatives that improve client service performance.
- Strong presentation and stakeholder-management skills with the ability to influence at different organisational levels.
Skills
Experience
Entry-level (débutant). Recent graduates or candidates with limited professional experience are encouraged to apply; prior exposure to business analysis in client service or retail contexts is preferred.
Education
Degree in Business Administration, Marketing, Finance, or a related field. MBA considered an advantage.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Dior cultivates a culture of creative excellence and meticulous craftsmanship, grounded in couture heritage and contemporary innovation. As part of LVMH, the Maison emphasises professional development, cross‑disciplinary collaboration and a high standard of client service across an international organisation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Analyst Intern», «Performance Analytics Intern», «Customer Experience Analyst (Intern)», «Business Performance Analyst Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.