Christian Dior Business Analyst, Client Services Performance

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Monitor and analyze key performance indicators (KPIs) for client service operations across Europe and the Middle East, including contact center metrics, client satisfaction scores, service delivery efficiency, and sales performance
• Develop and maintain performance dashboards and reports for all organizational levels to track progress against goals
• Identify and document best practices in client service performance across regions and channels to promote continuous improvement
• Conduct benchmarking analyses to compare Dior's performance against competitors and stay current on luxury retail industry trends
• Facilitate workshops and presentations to communicate complex data insights to technical and non-technical audiences
• Present findings and recommendations to stakeholders with minimal supervision, influencing strategic decision-making

Qualifications

• Degree in Business Administration, Marketing, Finance, or related field; MBA preferred
• Experience as a Business Analyst, preferably in client service or retail environments
• Experience in the luxury goods industry highly preferred
• Proficiency in data analysis tools such as Excel, SQL, and Tableau or similar data visualization software
• Experience with CRM systems (e.g., Salesforce) and contact center technologies
• Understanding of statistical analysis techniques and business process mapping
• Demonstrated ability to work independently and manage projects from initiation to completion with minimal supervision

Skills

Experience

Experience as a Business Analyst in client service or retail environments, with demonstrated track record of successfully delivering business analysis projects that improved client service performance. Proven ability to work independently and manage projects with minimal supervision. Beginner-level candidates with strong analytical aptitude and passion for luxury retail excellence are encouraged to apply.

Education

Bachelor's degree in Business Administration, Marketing, Finance, or a related field. Master's degree (MBA) is preferred but not required.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.