Christian Dior Boutique Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Implement succession planning and retention strategies for key talent within the boutique
• Recruit, train, coach, and motivate a high-performing team to deliver exceptional customer service
• Foster a positive and collaborative work environment that embodies Christian Dior values
• Promote development of the team's sales and management competencies
• Conduct annual evaluations of the entire team based on multiple performance criteria
• Drive boutique activity using KPIs to achieve sales targets and business objectives
• Develop and execute strategies to support operational efficiency and productivity
• Monitor sales reports and merchandise needs to ensure optimal stock levels and execute window displays
• Collaborate with the Retail Director and Head Office departments on sales initiatives, events, trunk shows, and team management
• Provide regular reports and analysis to inform business development initiatives
• Ensure continuous client acquisition while elevating the loyal customer base
• Develop and maintain a qualitative customer network as a brand ambassador
• Coordinate in-store events and participate in local market activities
• Analyze and optimize customer management and CRM systems
• Ensure compliance with all established company policies, procedures, and inventory protocols
• Oversee back-office organization and optimize stock management
• Maintain boutique floor coverage to ensure clients feel welcomed

Qualifications

• 5+ years of experience in luxury retail or comparable field in a management position
• Qualitative and in-depth understanding of local current and potential customers
• Proven experience working with financial reports, budgets, KPIs, and developing data-driven action plans
• Strong leadership and interpersonal skills with demonstrated ability to inspire and motivate teams
• Excellent communication skills with strong service consciousness
• Deep understanding and appreciation of the luxury fashion industry and retail environment
• Commercial mindset with business-driven thinking
• Fluent in Polish and English; additional language proficiency is preferred

Skills

Experience

Minimum 5 years of progressive experience in luxury retail management or an equivalent field, with proven success in leading boutique operations, driving sales performance, and managing high-performing teams in a luxury environment.

Education

Baccalaureate level or equivalent professional qualification; further education in business administration, retail management, or luxury goods is advantageous.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.