Christian Dior Boutique Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Achieve annual boutique sales goals across all product categories.
• Lead the management team in developing Sales Associates to meet and exceed client development and individual sales goals.
• Ensure outstanding service for all clients.
• Hold regular management check-ins to review performance, operations and employee relations, and develop overall business strategy.
• Oversee associate staffing and scheduling, ensuring compliance with payroll budgets.
• Partner with Human Resources on recruitment and hiring for boutique sales and leadership roles.
• Manage payroll, commercial expenses and headcount to maintain the boutique operating budget.
• Organize and coordinate events with the Corporate Office to increase boutique traffic and maximize sales.
• Develop product knowledge in coordination with Merchants and the Training Team.
• Ensure and develop boutique visual merchandising in line with brand direction and advertising campaigns.
• Coordinate and actively participate in in-store promotions, including seasonal sales, trunk shows and contests.
• Report on product sell-through and client feedback, making recommendations to the Merchandising Team.
• Manage operational processes with the Operations Manager, including shipping and receiving, inventory and aftersales, to minimize stock loss and maximize customer service.
• Adhere to and oversee compliance with company policies and standards, including safeguarding company funds and property, personnel practices, security, sales and record-keeping procedures, and store maintenance.
• Review operational reports and records to ensure compliance with company policies and procedures, monitor store profitability and manage payroll budgets.
• Review paperwork for receiving, transfers, MOS/damages, returns-to-vendor (RTVs) and charge-backs to the Corporate Office to ensure inventory accuracy.
• Ensure adequate security and that physical facilities comply with safety codes and ordinances.
• Conduct quarterly emergency procedures meetings with all staff and provide the management team and Human Resources with an updated emergency contact list as needed.
• Resolve problems and develop strategies that support boutique service, efficiency and productivity.

Qualifications

• Strong understanding of the luxury fashion industry and luxury clientele.
• Ability to develop, motivate and train the leadership team and staff; build strong internal and external relationships; and use workforce capabilities effectively to maximize business results.
• Ability to delegate tasks effectively and follow up with Department Managers.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• Ability to communicate clearly, concisely and understandably; listen attentively; understand material; and provide instructions to all employees.
• Strong interpersonal, communication, organizational and follow-through skills.
• Willingness to work a full-time schedule, including nights, weekends and holidays.
• Willingness to travel as needed.
• Ability to operate all equipment necessary to perform the job.
• Ability to understand and apply all company policies and procedures.

Experience

5–7 years of luxury boutique management experience

Compensation

The base compensation for this position ranges from CAD 135,000 to CAD 145,000 per annum.

Benefits

Bonus eligibility; comprehensive benefit plans including medical, dental, vision, paramedical coverage of $1,250 annually, and short- and long-term disability.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.