Christian Dior Boutique Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Achieve retail sales targets and contribute to store and services KPIs on a monthly basis
• Display an exceptional example of the Dior client experience and deliver memorable interactions through the highest standard of service
• Educate customers on the Dior brand and products, sharing Dior storytelling within every client interaction
• Lead the sales floor by example, ensuring a welcoming and professional boutique environment
• Report on a weekly basis store performance to leadership as required
• Build and execute monthly and quarterly strategies to support business and client development objectives
• Gather and report market and competition trends, identifying opportunities for commercial development
• Host leadership in-store visits, discussing business KPIs, team performance, competition, and strategic opportunities
• Set and track realistic individual KPIs for employees, motivating staff through clear communication and consistent coaching
• Coach and develop the skills and knowledge of all team members using Dior tools and training materials
• Foster a positive working environment that promotes psychological safety, feedback, diversity, mutual respect, and teamwork
• Oversee the annual review process for all store employees
• Assist in recruiting top talent who embody the Parfums Christian Dior mission, vision, and values
• Manage scheduling, time off requests, payroll, commission, overtime, and employee relations in partnership with Retail Operations and HR
• Ensure compliance with mandatory training programs and company policies, including state and federal labor laws
• Ensure team awareness and support of all client development and client experience strategies
• Animate the implementation and success of Dior launch plans and in-store animations
• Manage internal and external communication to ensure successful events and activations
• Proactively propose and execute in-store and remote actions to drive traffic, recruit new customers, and develop loyalty
• Master and leverage client data to retain, recruit, and grow customer loyalty through CRM systems
• Meet annual voice of client standards including NPS, Client Experience Assessment, and Dior service signature metrics
• Organize, set up, and host events such as beauty classes, partnering with corporate teams while maintaining service standards

Qualifications

• 3+ years as a Business or Boutique Manager directly managing a team of 5–10 people minimum
• Proven track record in achieving retail sales results and profitability targets
• Demonstrated experience working within a luxury retail environment
• Excellent selling and customer service skills
• Strong beauty knowledge and rich vocabulary regarding the beauty universe, trends, and competitive landscape
• Exceptional ability to connect with clients and nurture long-term client relationships
• Proven people management experience with the ability to lead, manage, motivate, coach, and develop teams
• Excellent writing, communication, and interpersonal skills
• Digital proficiency and comfort with operational POS systems
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience with HRIS systems, client tracking systems, and Point of Sales (POS)

Skills

Experience

Minimum 5 years of progressive retail or boutique management experience, with at least 3 years in a leadership position managing a team of 5–10 people. Preferred experience includes execution of prestigious brand events and demonstrated success in luxury fragrance or beauty retail environments.

Education

No specific educational requirements stated; however, candidates with formal training in retail management, business administration, or luxury goods management are encouraged to apply.

Workplace

Compensation

The base compensation for this position ranges from USD 100,000 to USD 120,000 per annum.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.