Christian Dior Boutique Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Ensure achievement of sales targets and profitability objectives across assigned boutique operations
• Drive boutique performance against key performance indicators and manage all commercial activities
• Provide comprehensive support to headquarters through performance analysis, reporting, and implementation of development or corrective action plans
• Assess competitive landscape and identify business development opportunities
• Champion brand initiatives and campaigns with team engagement and effective internal/external communication to ensure successful execution
• Optimize inventory levels and sales through data analysis and coordination with support departments
• Embody and project the Dior brand image to customers, external partners, and sales staff
• Foster a customer-centric and service-focused culture, delivering world-class client experiences within the boutique
• Develop and implement traffic-driving strategies and customer loyalty programmes while maintaining premium service standards and cultivating new client relationships
• Lead and motivate team to deliver exceptional customer and relationship management outcomes using designated tools and processes
• Maintain visual merchandising standards established by the visual display department
• Communicate brand, company strategy, initiatives, and objectives clearly to team members
• Manage and motivate daily operations and long-term development of team members in a supportive environment
• Perform employee capability assessments, skill development, and knowledge enhancement across all team members
• Establish and monitor individual performance objectives for direct reports
• Model exemplary standards of behaviour and conduct for all boutique activities and regulations
• Create and maintain scheduling according to team and business requirements
• Ensure complete team knowledge of brand heritage and product information across all categories
• Recruit and retain high-calibre team members through effective performance management
• Uphold Dior standards in brand knowledge, behaviour, and performance across the entire team
• Define and manage daily administrative functions within the boutique; track execution of retail performance tools (ATR, IT systems)
• Manage inventory effectively based on quantity and sales guidelines while ensuring accuracy
• Ensure full business compliance across boutique and team operations; maintain adherence to all company procedures including cash handling, inventory, IT, and security
• Establish and maintain health and safety standards for boutique and team, ensuring compliance with brand and legal requirements

Qualifications

• Minimum 3 years of management experience in luxury retail or boutique operations
• Demonstrated leadership of teams of 5–10+ personnel
• Proven track record of strong retail performance in both sales and profitability
• Fluency in English and Mandarin Chinese
• Proficiency with retail systems, point-of-sale software, and standard office applications

Skills

Experience

Minimum 3 years of professional experience as a boutique or store manager in luxury retail, with demonstrated responsibility for managing teams of 5–10 or more personnel. Strong background in driving retail performance metrics including sales growth and profitability is essential. Previous experience within the luxury goods sector is preferred.

Education

Secondary education minimum; tertiary education in hospitality management, retail management, or business administration is advantageous.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.