Christian Dior Boutique Host

About Christian Dior

Christian Dior Couture is a global haute couture and luxury ready‑to‑wear maison within the LVMH Group, celebrated for its French heritage, artisanal savoir‑faire and creative excellence. The New York flagship embodies the House’s dedication to refined service, craftsmanship and enduring luxury, offering employees opportunities to develop within an internationally recognised network of maisons and employee communities focused on sustainability and inclusion.

Role & Responsibilities

• Warmly welcome and greet each client upon arrival, creating an immediate and elevated first impression consistent with the Dior brand.
• Discreetly ascertain the purpose of the visit and guide clients to the appropriate Brand Ambassador or service with poise and efficiency.
• Provide anticipatory, personalised service and curated boutique tours including tailored suggestions and insights about collections and spa offerings.
• Maintain and manage boutique traffic with discretion to preserve an orderly, inviting atmosphere and protect client privacy.
• Operate boutique technology and client management (CRM) systems to log visits, appointments and client preferences accurately.
• Support and participate in special events, clienteling initiatives and private appointments, ensuring flawless execution.
• Sustain the highest standards of boutique presentation, ambiance and front‑of‑house etiquette at all times.
• Resolve routine client inquiries and issues proactively; escalate complex matters to senior staff when appropriate.

Qualifications

• Minimum of 3 years' experience in luxury retail, high‑end hospitality, or another client‑facing environment.
• Impeccable presentation, professional deportment and polished interpersonal skills appropriate for a flagship luxury environment.
• Proven ability to deliver anticipatory service and manage multiple priorities calmly in a fast‑paced setting.
• Strong verbal communication and problem‑solving skills with a proactive, discreet approach to client care.
• Proficiency using CRM and boutique point‑of‑sale/guest management technology.
• Flexibility to work evenings, weekends and public holidays according to business needs.

Skills

Experience

Minimum 3 years in luxury retail, upscale hospitality, or a comparable client‑facing role with demonstrated success managing front‑of‑house operations and high‑net‑worth clientele.

Education

High school diploma or equivalent; hospitality, retail or customer‑service training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 18 to USD 24 per hour.

Benefits

Medical, dental and vision insurance; Flexible Spending Accounts; short‑ and long‑term disability; employee discount; paid time off and volunteer time off; holidays; mental health and wellbeing support; family‑friendly benefits and reproductive health care; child and elder care services; commuter benefits; 401(k) with employer match; employee referral program.

Culture

The House of Dior cultivates an atmosphere of creativity, refinement and collective excellence rooted in French couture tradition. As part of LVMH, the organisation emphasises talent development, inclusion and employee‑led communities focused on sustainability, diversity and corporate social responsibility.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.