Christian Dior Assistant Product Owner, Junior IT CRM

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Ensure proper functioning of the CRM (Salesforce) for customer service teams across France and internationally (Europe, USA, APAC, China), incorporating business functional requirements and implementing necessary modifications
• Drive continuous improvement and analysis initiatives to enhance the performance of ancillary applications, including appointment scheduling, customer satisfaction measurement tools, and communication channels (WhatsApp, WeChat, Apple Business Chat)
• Oversee the monitoring and coordination of activities and projects related to customer domain evolution
• Demonstrate agility in handling corrections and system updates according to assigned priorities, managing both project and RUN mode responsibilities

Qualifications

• Currently enrolled in a bachelor's degree (Bac+4 to Bac+5) in Business, Engineering, specialized CRM programme, or Information Systems Management
• Fluent English to communicate with stakeholders across France and internationally
• Proficiency with Agile methodologies and ideally PSPO certification
• Hands-on product ownership experience (minimum one project)
• Strong proficiency in Excel, PowerPoint, and ideally Canva
• Sound understanding of IT fundamentals and incident management protocols
• Salesforce Service Cloud knowledge is highly desirable

Skills

Experience

Entry-level or beginner-level background; internship or academic projects involving product ownership or CRM systems preferred.

Education

Student enrolled in a Bac+4 to Bac+5 programme (Business School, University, Engineering School, or specialized CRM/Information Systems Management programme).

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.