Christian Dior Assistant Online Sales Team Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 10, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture seeks Assistant Online Sales Team Manager in Shanghai to lead e-commerce call center team, drive sales targets, and deliver premium customer experience.
Role & Responsibilities
- Lead the online sales team to achieve daily, weekly, monthly, and yearly sales targets through precision KPI setting and real-time performance tracking
- Develop and execute online sales strategy based on product analysis and customer purchase preference data
- Conduct continuous frontline oversight, monitoring team performance against targets and delivering immediate coaching and resource allocation adjustments
- Manage performance analysis at end of day, adjust work processes based on data, and propose practical solutions for continuous improvement
- Dynamically adjust task assignments and resource deployment in response to real-time workload fluctuations to maintain productivity and service quality
- Develop and implement online CRM strategies and client management systems aligned with corporate requirements
- Analyze consumer data to categorize retention plans and increase brand loyalty
- Recruit and upgrade top VIP consumers through online channels and build long-term client relationships
- Handle call and text escalations, manage escalated client issues proactively, and communicate with stakeholders for complaint resolution
- Animate morning briefings and training sessions to communicate corporate strategy and business information
- Establish and maintain a client-centric mindset throughout the call center to ensure highest level of customer experience
- Ensure the online sales team delivers standard service to every client and provide consistent coaching
- Identify and develop talents, secure succession plans in collaboration with Customer Service Manager
- Set individual and team goals, assess and manage performance against expectations
- Create a positive and harmonious work environment, foster cooperation within and between teams, and motivate team to drive business results
Qualifications
- Bachelor degree in any discipline
- Fluent in Mandarin Chinese and English, both written and oral
- Demonstrated customer focus and ability to establish and maintain effective client relationships
- Strong business acumen with understanding of luxury market dynamics and competitive landscape
- Proven capability in developing direct reports with clear development plans and career progression
- Ability to motivate diverse teams and individuals with varying skill levels
- Experience building effective teams with strong morale and collaborative spirit
- Consistent track record of exceeding goals and delivering results in sales environments
Skills
Experience
Minimum 3-5 years of experience in online sales, call center management, or e-commerce team leadership roles within luxury retail or fashion environments. Demonstrated success in leading remote or digital sales teams, achieving sales targets, and managing customer service operations.
Education
Bachelor's degree (discipline not specified)
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Online Sales Supervisor», «E-Commerce Team Lead», «Digital Sales Manager», «Call Center Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.