Christian Dior Assistant Logistics and After‑Sales Manager

About Christian Dior

Christian Dior Couture is a leading luxury fashion maison within the LVMH group, renowned for haute couture, ready-to-wear and leather goods. The brand combines artisanal savoir‑faire with global retail and wholesale operations, offering a highly structured, international environment where operational excellence and attention to product integrity are paramount.

Role & Responsibilities

• Coordinate and execute day‑to‑day logistics across the Philippines, liaising with Head Office, regional teams, warehouse staff, retail boutiques, forwarders, carriers and customs brokers.
• Manage import/export operations and customs clearance processes, including responsibility for license applications (CITES, Certificate of Origin, Comprehensive License, Export Notification) and ATA Carnet handling.
• Ensure adherence to warehouse SOPs to maintain inventory accuracy, service lead times and conduct regular and annual inventory counts and stock takes.
• Prepare and deliver monthly logistics reports and provide ad‑hoc analysis to Regional/Head Office.
• Organize special logistics arrangements for visual merchandising, marketing events and stock destruction; offer logistics solutions to all internal stakeholders.
• Oversee after‑sales service activities: inspection and control of defective articles, reporting to Regional Office, ordering spare parts, oversight of repairs and educating retail teams on treatment and care of merchandise.
• Coordinate with cross‑functional teams to resolve sporadic or complex after‑sales cases and provide support during stock take and other operational activities.
• Perform additional duties as assigned by the Reporting Manager.

Qualifications

• Minimum five years' experience in logistics, supply chain or after‑sales operations, preferably within luxury fashion, retail or related sectors.
• Bachelor's degree in logistics, supply chain management, business administration or equivalent professional experience.
• Demonstrable knowledge of import/export regulations and documentation, including CITES and ATA Carnet procedures.
• Proven experience managing warehouse SOPs, inventory controls and stock reconciliation.
• Strong stakeholder management and negotiation skills with forwarders, carriers and customs brokers.
• Analytical mindset with experience producing operational reports and monitoring KPIs.
• Ability to manage multiple priorities in a fast‑paced, retail environment and to support event and visual merchandising logistics.

Skills

Experience

Minimum 5 years of progressive experience in logistics, supply chain or after‑sales functions, ideally within luxury fashion, retail or a related consumer goods environment, with hands‑on exposure to import/export, customs and warehouse operations.

Education

Bachelor's degree in logistics, supply chain management, business administration or a related discipline, or equivalent professional experience.

Workplace

Culture

Christian Dior Couture values meticulous craftsmanship, discretion and exacting standards across all functions. The workplace is international and collaborative, with an emphasis on precision, craftsmanship and operational excellence inherent to a leading luxury maison within the LVMH group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.