Christian Dior Assistant Digital Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Provide courteous, empathetic, and professional client service across all communication channels, incorporating Dior's brand values and commitment to service excellence
• Resolve client issues efficiently through attentive listening, clear communication, and demonstrated product knowledge
• Escalate complex client matters to appropriate supervisors while ensuring all interactions comply with Dior policies and processes
• Execute personalization actions and maintain qualitative customer data within Dior systems to nurture existing clients and identify high-potential prospects
• Drive achievement and exceed key performance indicators including sales targets, clienteling metrics, and client satisfaction scores
• Share product storytelling, brand awareness, and innovative service approaches with clients and within the team
• Develop and maintain strong working relationships across the Dior network and Client Services Center
• Manage competing priorities and adapt to varied schedules while maintaining service quality

Qualifications

• Baccalauréat +2 (equivalent to higher education diploma)
• Demonstrable passion for Christian Dior and the luxury fashion aesthetic
• Client-first mindset with strong sales negotiation capabilities
• Proficiency in Microsoft Office suite
• Salesforce knowledge highly valued
• Strong multi-tasking ability and task prioritization skills
• Flexibility to accommodate varied working schedules

Skills

Experience

Beginner-level experience; prior exposure to luxury hospitality, boutique client service, hotel concierge services, or similar client-facing roles in luxury sectors highly advantageous.

Education

Baccalauréat +2 or equivalent higher education qualification required.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.