Christian Dior Assistant Digital Client Advisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Deliver exceptional, courteous client service through all communication channels while embodying core brand values and integrity
• Resolve client issues efficiently and empathetically via phone, email, social media, and written correspondence, escalating complex matters to supervisors as appropriate
• Maintain accurate and timely customer information within Dior systems to support clienteling strategies and identify high-potential clients
• Demonstrate comprehensive brand awareness, storytelling capabilities, and product knowledge during all client interactions
• Execute daily personalization actions to strengthen client relationships and foster loyalty
• Track and work toward achievement of key performance indicators including sales targets, clienteling metrics, and client satisfaction scores
• Recommend innovative approaches to address client concerns and share successful practices with team members
• Foster collaborative working relationships across the Dior network and internal departments

Qualifications

• Baccalauréat+2 or equivalent higher education qualification
• Demonstrated passion for Christian Dior and the luxury fashion brand ecosystem
• Prior experience in luxury environments (retail boutiques, client services, hospitality, or concierge services)
• Native or near-native proficiency in English (C2 level) plus at least one additional language: French, German, Italian, Spanish, Dutch, Portuguese, or Arabic at C2 level
• Proficiency in Microsoft Office suite
• Strong sales negotiation capabilities
• Client-first mindset with proven ability to prioritize customer satisfaction

Skills

Experience

Entry-level candidates with beginner experience are welcome. Previous exposure to luxury client services, retail environments, hotel concierge operations, or boutique settings is highly valued.

Education

Baccalauréat+2 or equivalent higher education diploma required.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.