Christian Dior Assistant Business Analyst, Client Services Performance

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Monitor client service operations KPIs across Europe and the Middle East, including contact center metrics, client satisfaction scores, service delivery efficiency and sales.
• Analyze performance data to identify trends, patterns and root causes of issues.
• Develop and maintain performance dashboards and reports for all organizational levels to track progress against goals.
• Independently identify the data sources and methodologies needed to address complex performance questions.
• Communicate complex data insights effectively to technical and non-technical audiences.
• Build strong relationships with stakeholders across departments and regions.
• Facilitate workshops and presentations to share findings and recommendations.
• Present findings and recommendations confidently to stakeholders, influencing decision-making with minimal supervision.
• Identify and document client service performance best practices across regions and channels, and share them to promote continuous improvement.
• Own the identification, documentation and dissemination of best practices across the organization.
• Keep current with luxury retail client service trends and best practices.
• Conduct benchmarking analyses comparing Dior’s performance with competitors.
• Research and analyze market trends independently to inform strategic recommendations.
• Proactively identify opportunities to improve client service performance and drive business results.
• Deliver high-quality work that meets or exceeds expectations, with a strong focus on client satisfaction.
• Continuously develop skills and knowledge to stay current with industry trends and best practices.
• Take ownership of projects and initiatives and advance them with minimal guidance.
• Demonstrate a strong understanding of Dior’s brand values and commitment to exceptional client service.

Qualifications

• Degree in Business Administration, Marketing, Finance or a related field; an MBA is a plus.
• Experience as a Business Analyst, preferably in a client service or retail environment.
• Experience in the luxury goods industry is highly preferred.
• Proven record of delivering business analysis projects that improved client service performance.
• Demonstrated ability to work independently and manage projects from initiation to completion with minimal supervision.
• Proficiency in Excel, SQL and Tableau or similar data visualization software.
• Experience with CRM systems such as Salesforce and with contact center technologies.
• Understanding of statistical analysis techniques.
• Experience with business process mapping and optimization.
• Excellent communication, interpersonal and presentation skills, including the ability to influence stakeholders at all levels.
• Strong analytical and problem-solving abilities, focused on delivering actionable insights.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Strong organizational and time management skills, including the ability to manage multiple projects simultaneously.
• Proactive, self-starting approach to identifying and solving problems.
• Critical thinking, problem solving, attention to detail, stakeholder management and initiative.

Skills

Experience

Experience as a Business Analyst, preferably in a client service or retail environment; luxury goods industry experience highly preferred.

Education

Degree in Business Administration, Marketing, Finance or a related field; an MBA is a plus.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.