Christian Dior Assistant Business Analyst, Client Services Performance
- Location
- ParisÎle-de-FranceFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 17, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Assistant Business Analyst position at Christian Dior Couture in Paris; 6-month internship supporting client services performance analysis across Europe and Middle East.
Role & Responsibilities
- Monitor key performance indicators (KPIs) for client service operations across Europe and the Middle East, including contact center metrics, client satisfaction scores, service delivery efficiency, and sales performance
- Analyze performance data to identify trends, patterns, and root causes of operational issues
- Develop and maintain performance dashboards and reports for all organizational levels to track progress against established goals
- Independently identify data sources and methodologies required to address complex performance questions
- Effectively communicate complex data insights to both technical and non-technical audiences across the organization
- Build strong relationships with stakeholders across various departments and regions
- Facilitate workshops and presentations to share findings and strategic recommendations
- Present findings and recommendations to senior stakeholders with confidence and minimal supervision
- Identify, document, and disseminate best practices in client service performance across different regions and channels
- Conduct benchmarking analyses to compare Dior's performance against competitive luxury retail benchmarks
- Research and analyze market trends in luxury retail client service to inform strategic recommendations
Qualifications
- Degree in Business Administration, Marketing, Finance, or related field (MBA preferred)
- Experience as a Business Analyst, preferably in a client service or retail environment
- Experience in the luxury goods industry highly preferred
- Proven track record of delivering business analysis projects that improved client service performance
- Demonstrated ability to work independently and manage projects from initiation to completion with minimal supervision
- Proficiency in data analysis tools such as Excel, SQL, and Tableau or similar data visualization software
- Experience with CRM systems such as Salesforce and contact center technologies
- Understanding of statistical analysis techniques
- Experience with business process mapping and optimization
Skills
Experience
Beginner-level experience as a Business Analyst, preferably in a client service or retail environment. Experience in the luxury goods industry is highly preferred. Demonstrated ability to work independently and manage projects with minimal supervision.
Education
Bachelor's degree in Business Administration, Marketing, Finance, or a related field. Master's degree in Business Administration (MBA) is a plus.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Business Analyst, Luxury Client Services», «Client Services Performance Analyst», «Retail Operations Analyst», «Business Intelligence Specialist, Client Experience», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.