Christian Dior Assistant Boutique Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Oversee boutique sales performance under the Boutique Manager (BM), ensuring the store environment meets Dior standards, represents the brand image, and displays merchandise in line with Visual Merchandising guidelines.
• Support high-value sales and interactions with key VIP clients; direct customers to sales representatives or category owners; maintain product knowledge across categories and coach and train team members daily.
• Assist the BM or sales staff in resolving difficult client situations in line with company standards and procedures, and ensure execution of Dior’s sales policy.
• Ensure sales representatives welcome customers warmly and elegantly, and deliver quality communications in store, by phone, and by email.
• Build trusting client relationships that encourage brand recognition and loyalty; support the BM in developing networks to recruit new clients and opportunities.
• Maintain knowledge of established clients and anticipate their expectations and product preferences; support clienteling database management and ensure the team uses the CRM system effectively.
• Support and organize client invitations to key image events, in-store events, and trunk shows.
• Participate in team recruitment; organize and monitor new team members’ integration and provide training.
• Ensure the team’s presentation and conduct comply with Dior practices, including uniform, makeup, hairstyle, and zoning requirements.
• Define and oversee team task allocation; implement and monitor work schedules to balance staffing with store traffic and maintain store presentation.
• Assist the BM in setting individual and collective objectives and priorities according to action plans and KPIs; ensure regular performance evaluations focused on action plan delivery.
• Encourage communication with the BM and team; hold daily briefings to energize the team and focus it on objectives and targets.
• Observe teams on the sales floor and organize regular sales coaching; identify training needs, enroll team members in relevant modules, and monitor their knowledge, techniques, and behavioral development, refocusing where needed.
• Support team members’ development and provide the BM with constructive feedback and evaluations.
• Ensure proper maintenance and use of boutique property, and communicate the value of its architecture and decoration to internal and external personnel.
• Ensure boutique finance and accounting administration complies with company procedures and guidelines, and provide relevant training when necessary.
• Maintain optimal inventory organization and storage; plan regular cycle counts in advance, counting high-value pieces weekly and other products monthly for stores with fewer than 10,000 pieces in stock or quarterly for stores exceeding 10,000 pieces; control and manage damaged goods.
• Ensure proper application of cash desk procedures and compliance with legal, fiscal, and customs regulations.
• Consolidate and analyze boutique reports and provide timely, relevant feedback to the BM; analyze and communicate point-of-sale data and competitor information; keep the team informed of the BM’s latest directions and priorities.

Qualifications

• At least 2 years of luxury retail experience as an Assistant Boutique Manager.
• Strong interpersonal and people management skills.
• Distinctive service orientation and customer sense.
• Good business and fashion sense.

Skills

Experience

2 years of luxury retail experience as an Assistant Boutique Manager.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.