Christian Dior Assistant Boutique Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

The Assistant Boutique Manager supports the Boutique Manager with daily sales team management and customer service at Christian Dior in Los Cabos. The role leads sales performance, client development, team coaching, merchandising, stock and inventory oversight, and boutique operations. Permanent, full-time, on-site position.

Role & Responsibilities

• Support the Boutique Manager with day-to-day sales team management and ensure customer service meets Christian Dior standards throughout the store.
• Maximize sales, track daily sales performance and conversion rates, minimize stock losses, and attract new clients.
• Open and close the boutique; lock and secure the store and oversee compliance with security procedures.
• Assign and monitor Sales Associates’ sales goals.
• Develop clientele and train the team to optimize Capture Rate and After Sale for personal customer database development.
• Inspire outstanding customer service and train, coach, develop, and manage Sales Associates in selling skills.
• Participate in preparing merchandise displays and presentations, applying merchandising concepts and guidelines with independent judgment and discretion.
• Conduct or participate in regular store meetings covering performance, sales training, product knowledge, merchandising, and other information for management staff and associates; facilitate communication between them.
• Participate in coordinating seasonal sales, trunk shows, contests, and the appropriate use of in-store promotional signage.
• Gather merchandise for transfers, damages, and returns to vendor.
• Oversee and participate in department inventories and monitor merchandise pricing.
• Oversee associate compliance with company policies and standards concerning funds and property, personnel practices, merchandise handling, security, sales, and record-keeping procedures.
• Help resolve issues affecting department service, efficiency, and productivity.
• Coach and schedule staff, merchandise the store, complete inventory, and ensure policies and procedures are followed.
• Carry out other tasks as assigned.

Qualifications

• At least 5 years of retail experience in a luxury product setting, preferably including at least 1 year of management experience.
• Advanced English.
• Initiative, commercial creativity, and fashion sensitivity.
• Strong knowledge of the luxury industry and fashion sensitivity consistent with the brand.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Availability to work the hours needed to open and/or close the store.
• Ability to remain on the sales floor for extended periods as needed.
• Strong interpersonal, communication, organizational, and follow-through skills.
• Ability to develop and train associates, build relationships, and use associates’ skills appropriately.
• Ability to provide outstanding customer service and manage sales staff toward sales and clienteling objectives.
• Ability to manage boutique operations, including attendance, merchandising, and housekeeping standards.
• Ability to merchandise effectively and maintain fair, consistent workforce standards.
• Ability to adjust priorities and manage time effectively in a fast-paced environment.
• Ability to communicate clearly and concisely, listen attentively, understand material, and provide instructions to associates.
• Ability to operate equipment necessary for the role, including POS systems, PC, phone systems, cash register, sensor-tag remover, and other office equipment.

Skills

Experience

At least 5 years of retail experience in a luxury product setting, preferably including at least 1 year of management experience.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.