Christian Dior Assistant Boutique Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Manage and control boutique sales performance in subordination to the Boutique Manager, ensuring alignment with revenue targets and KPIs
• Maintain a luxury store ambience both internally and externally according to Dior standards, demonstrating meticulous attention to detail and brand presentation
• Act as a brand ambassador, consistently representing and reinforcing Dior's brand image through personal conduct and professional excellence
• Ensure precise display of merchandise following Visual Merchandising guidelines to enhance collection prestige
• Participate in high-value sales interactions and VIP customer engagements as support to the Boutique Manager
• Direct customers towards sales representatives and category specialists, facilitating optimal customer flow and conversion
• Demonstrate comprehensive product knowledge across all categories, actively coaching and training team members on a daily basis
• Assist the Boutique Manager in managing challenging situations and developing solutions that satisfy clients while upholding company standards
• Ensure execution of Dior's sales policies and procedures across all transactions
• Welcome and greet customers in a warm, elegant manner, fostering positive first impressions
• Develop and maintain special relationships of trust with clients to cultivate brand recognition and loyalty
• Support the Boutique Manager in maintaining a robust network of customer relationships and identifying opportunities to recruit new clientele
• Maintain detailed knowledge of established customers, anticipating their preferences and curating product selections
• Support daily management and maintenance of the clienteling database, ensuring full team utilization of the CRM system
• Organize and support client invitations to key image events, in-store events, and trunk shows
• Participate in the recruitment of boutique team members alongside the Boutique Manager
• Organize and monitor the integration of new team members, providing comprehensive onboarding and training
• Ensure the team's professional presentation including body language, verbal communication, uniform compliance, makeup, hairstyle, and zoning adherence
• Define and control distribution of tasks and assignments to optimize daily operations and team efficiency
• Implement and monitor work schedules to maintain an optimal balance between staffing resources and customer traffic patterns
• Collaborate with the Boutique Manager to define individual and collective objectives, priorities, and action plans aligned with KPIs
• Conduct regular performance evaluations with focus on action plan delivery and individual development
• Hold daily briefings to communicate objectives, targets, and maintain team focus and energy
• Organize regular coaching sessions with sales representatives to enhance performance and technique
• Identify and address team training needs, enrolling members in appropriate training modules
• Monitor knowledge acquisition, technical proficiency, and behavioral changes, providing constructive feedback to the Boutique Manager
• Ensure proper maintenance and valuation of the physical boutique property and architecture
• Guarantee adherence to all boutique administrative, financial, and accounting procedures in alignment with company guidelines
• Organize optimal inventory management with regular cycle inventory counts, including weekly counts for high-value items and monthly or quarterly counts for standard merchandise
• Control and manage damaged goods to maintain inventory integrity
• Ensure proper application of cash desk procedures and compliance with legal, fiscal, and customs regulations
• Consolidate and analyze boutique reports, providing timely relevant feedback to the Boutique Manager
• Analyze and communicate POS data and competitive information to inform strategy
• Maintain team awareness of latest directions and strategic priorities from Boutique Manager

Qualifications

• Minimum 2 years of experience in luxury retail as an Assistant Boutique Manager or equivalent supervisory role
• Strong interpersonal and people management skills
• Distinctive service orientation and customer-centric mindset
• Good business acumen and fashion sense
• Proficiency with POS systems and CRM platforms
• Knowledge of Visual Merchandising principles and luxury retail standards

Skills

Experience

Minimum 2 years of professional experience in luxury retail, with demonstrated progression in assistant boutique manager or equivalent supervisory roles within a luxury environment. Proven track record of managing team performance, driving sales results, and maintaining brand standards.

Education

High school diploma or equivalent; higher education in fashion, retail management, or business administration preferred.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.