Christian Dior Assistant Boutique Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Manage and control boutique sales performance in subordination to the Boutique Manager
• Maintain ultimate luxury store ambience and brand image according to Dior standards, with meticulous attention to detail
• Ensure proper merchandise display and visual merchandising alignment with collection prestige guidelines
• Participate in high-value sales interactions with key VIP customers and direct clients to sales representatives
• Demonstrate comprehensive product knowledge across all categories and coach team members on a daily basis
• Manage challenging customer situations and provide solutions in line with company standards and procedures
• Ensure execution of Dior's sales policy and procedures
• Welcome customers in a warm and elegant manner, ensuring quality communications across all channels
• Develop special relationships of trust with clients to drive brand recognition and loyalty
• Support the Boutique Manager in maintaining a dense network of client relationships and recruiting new customers
• Maintain comprehensive knowledge of established customers and anticipate their preferences
• Support CRM database management and ensure full utilization of the clienteling system
• Organize client invitations to key image events, in-store events, and trunk shows
• Participate in recruitment of team members and organize their integration and training
• Guarantee team presentation standards including body language, verbal communication, behavior, uniform adherence, and grooming
• Define and monitor task distribution within the team
• Implement and monitor work schedules to optimize resource allocation and store traffic management
• Assist the Boutique Manager in defining objectives, priorities, and KPIs aligned with action plans
• Ensure regular performance evaluations with focus on action plan delivery
• Hold daily briefings to convey energy and focus teams on objectives and targets
• Organize regular sales representative coaching sessions and observe teams in the field
• Identify training needs and enroll team members in appropriate training modules
• Monitor knowledge acquisition, technique development, and behavioral changes
• Support team members' development and provide constructive feedback to the Boutique Manager
• Ensure proper maintenance and usage of the physical boutique property
• Guarantee all boutique administrative and financial procedures align with company guidelines
• Ensure optimal inventory organization and storage conditions; conduct planned cycle counts for high-value items weekly and other products monthly or quarterly
• Control and manage damaged goods
• Ensure proper application of cash desk procedures and compliance with legal, fiscal, and customs regulations
• Consolidate and analyze boutique reports and provide timely feedback to the Boutique Manager
• Analyze and communicate POS data and competitor information
• Keep the team informed of the latest directions and focus from the Boutique Manager

Qualifications

• Minimum 2 years of luxury retail experience as Assistant Boutique Manager or equivalent
• Strong interpersonal and people management skills
• Distinctive service orientation and customer sense
• Good business acumen and fashion sense
• Fluency in English and Mandarin Chinese

Skills

Experience

Minimum 2 years of professional experience in luxury retail, with demonstrated expertise in an assistant boutique manager role or similar senior retail operations position within the fashion and leather goods sector.

Education

Not specified

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.