Christian Dior Assistant Boutique Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Manage and control boutique sales performance under the Boutique Manager's direction, ensuring execution of Dior's sales policy
• Maintain an ultimate luxury store ambience and visual presentation according to Dior standards, acting as a brand ambassador
• Execute Visual Merchandising guidelines to enhance merchandise display and collection prestige
• Participate in high-value sales interactions with key VIP customers and direct customers toward sales representatives
• Develop and maintain comprehensive product knowledge across all categories; coach and train team members on a daily basis
• Manage difficult customer situations professionally while adhering to company standards and procedures
• Ensure warm and elegant customer reception by all sales representatives; develop special relationships of trust with clients
• Support the Boutique Manager in building and maintaining a dense network of relationships with potential brand customers
• Maintain perfect knowledge of established customers; anticipate their expectations and product preferences
• Manage and maintain the clienteling database; ensure full utilization of the CRM system by the team
• Organize client invitations to key image events, in-store events, and trunk shows
• Participate in the recruitment of team members
• Organize integration of new team members and provide comprehensive training
• Monitor team presentation including body language, verbal communication, behavior, uniform compliance, appearance standards, and zoning observance
• Define and control task distribution; implement and monitor work schedules to balance resources with store traffic
• Assist the Boutique Manager in setting objectives and KPIs aligned with action plans
• Conduct regular performance evaluations with focus on action plan delivery
• Hold daily briefings to convey energy and focus teams on objectives and targets
• Organize regular sales representative coaching sessions; identify and address training needs
• Monitor knowledge acquisition and behavioral changes; provide constructive feedback
• Ensure proper maintenance and usage of boutique physical property
• Ensure all boutique administrative, finance, and accounting aspects align with company procedures and guidelines
• Guarantee optimal inventory organization and storage conditions
• Plan and conduct regular cycle inventory counts: high-value pieces weekly; other products monthly or quarterly based on stock volume
• Control and manage damaged goods
• Ensure proper cash desk procedures and compliance with legal, fiscal, and customs regulations
• Consolidate and analyze boutique reports for timely feedback to the Boutique Manager
• Analyze and communicate POS data and competitor information to the leadership team

Qualifications

• Minimum 2 years of luxury retail experience as an Assistant Boutique Manager or equivalent
• Strong interpersonal and people management skills
• Distinctive service orientation and customer sense
• Business acumen and fashion sense
• Fluent in English and Mandarin Chinese (working proficiency required)

Skills

Experience

Minimum 2 years of luxury retail experience in a boutique or similar retail management environment, with demonstrated expertise in sales performance, team leadership, customer service, and store operations.

Education

High school diploma or equivalent; post-secondary education in business, retail management, or related field preferred.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.