- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 23, 2026
About Chloé
Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.
Chloé is seeking an experienced Senior Sales Associate for its Sydney boutique to develop VIP client relationships, drive omnichannel sales and support boutique performance. The role also mentors junior team members and supports daily operations; it is full-time.
Role & Responsibilities
- Cultivate, retain and grow a portfolio of Very Important Clients (VICs) and other top-tier luxury clients through personalized service.
- Use advanced CRM tools and clienteling strategies to tailor outreach, record client milestones and generate repeat high-value business.
- Manage high-level client appointments, private viewings and tailored follow-ups to strengthen satisfaction and loyalty.
- Demonstrate expert product knowledge across all Chloé categories and communicate the Maison’s history, craftsmanship and seasonal collections.
- Drive sales across retail touchpoints using omnichannel tools to provide a seamless multi-channel shopping experience.
- Contribute to boutique KPI targets, share insights on product performance and market trends, and support commercial initiatives.
- Lead by example on the sales floor, assisting and coaching junior team members on luxury service standards, selling techniques and CRM best practices.
- Support management with daily floor supervision, stock transfers, inventory control, loss prevention and adherence to Richemont guidelines.
- Maintain a refined boutique environment in line with Chloé visual merchandising standards and brand identity.
Qualifications
- Typically 3–5+ years of proven experience as a Sales Associate or Senior Stylist in luxury fashion or high-end retail.
- Demonstrated ability to mentor peers, lead by example and support store management.
- Proven track record managing a strong VIP client book and achieving consistently high sales results through CRM execution.
- Exceptional communication, storytelling and active listening skills, with a genuine passion for high-touch service.
- Strong organizational capabilities, attention to detail, and familiarity with luxury retail operations and omnichannel tools.
Skills
Experience
Typically 3–5+ years as a Sales Associate or Senior Stylist in luxury fashion or high-end retail.
Workplace
This position is based in Sydney, New South Wales, Australia.
Explore jobs in Australia.
Benefits
Continuous learning and career development opportunities, including opportunities to develop a leadership career within Chloé and the broader group.
Culture
Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chloé, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Advisor», «Senior Retail Associate», «Senior Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.