Chloé Head of Digital Stylist

About Chloé

Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.

Role & Responsibilities

• Develop and execute annual CRM and clienteling strategy aligned with business objectives for top online clients
• Build comprehensive clienteling calendar including campaigns, gifting, events, and key client touchpoints
• Manage and develop a portfolio of top online clients through personalized digital communication and styling recommendations
• Deliver tailored product recommendations and styling advice based on client preferences and purchase history
• Execute clienteling campaigns for launches, birthdays, anniversaries, and exclusive brand invitations
• Invite and coordinate top clients' participation in key brand events including fashion shows, collection presentations, and private dinners
• Create and manage client segmentation strategies to identify growth opportunities within the VIC portfolio
• Recruit and nurture new VIC clients to expand high-value segment
• Partner with the Central Client Team to ensure CRM alignment across markets
• Lead onboarding, training, and performance management of the Online Stylist team
• Monitor CRM performance metrics, client behavior analysis, and optimize engagement strategies
• Manage annual clienteling budget and gifting strategy

Qualifications

• Minimum 3 years of relevant experience in retail or online VIC clienteling within a luxury retail environment
• Fluency in English and French (both written and spoken)
• Proficiency with Salesforce Commerce Cloud and Salesforce Marketing Cloud
• Demonstrated expertise in CRM strategy and e-commerce platform management
• Proven track record in building and managing high-value client relationships

Skills

Experience

Minimum 3 years of relevant experience in retail or online VIC clienteling within a luxury retail environment, combining strategic CRM planning with hands-on client management and proven ability to lead teams.

Education

Not specified

Workplace

Culture

Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.