Chloé Head of Client Development
- Location
- ParisÎle-de-FranceFrance
- Seniority
- Director
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 7, 2026
About Chloé
Chloé is a Parisian luxury fashion house celebrated for its feminine ready-to-wear, refined leather goods and contemporary couture sensibility. The maison combines artisanal savoir-faire with a modern, aspirational aesthetic and operates within the architecture of a leading luxury group.
Chloé in Paris seeks a Head of Client Development to lead CRM, VIP programmes and client acquisition for the maison.
Role & Responsibilities
- Define and execute a global client development strategy that drives acquisition, retention and lifetime value across retail, wholesale and digital channels.
- Design and lead VIP, loyalty and clienteling programmes, including segmentation, personalised outreach and event-based engagement for high-value clients.
- Own CRM roadmap and roadmap delivery: select and optimise client-facing platforms, oversee implementation with technology and vendor partners.
- Collaborate with marketing, e-commerce, retail operations and merchandising to translate product launches and campaigns into targeted client journeys.
- Establish KPIs, build reporting frameworks and deliver actionable insights from client data to inform commercial decisions and measure programme ROI.
- Build, mentor and scale a high-performing client development team; set targets, manage budgets and ensure compliance with data privacy standards.
- Train and enable store teams and client advisors on clienteling tools and personalised selling techniques to drive conversion and loyalty.
Qualifications
- Proven leadership experience in client development, CRM or loyalty within the luxury fashion or premium retail sector.
- Demonstrable track record of designing and scaling VIP/clienteling programmes that materially increased client LTV and retention.
- Strong analytical and commercial acumen with experience setting KPIs, managing budgets and presenting to senior stakeholders.
- Excellent stakeholder management and cross-functional collaboration skills; ability to drive change across retail, marketing and digital teams.
- Fluency in English and French preferred; exceptional written and verbal communication skills.
- Bachelor’s degree in business, marketing or related field; advanced degree desirable.
Skills
Experience
Typically 8+ years of progressive experience in client development, CRM, loyalty or customer strategy within luxury fashion or premium retail, including prior people management and P&L responsibility.
Education
Bachelor's degree in business, marketing or a related discipline; master's degree or MBA preferred.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
Chloé fosters a creative, collaborative Parisian maison culture that values craftsmanship, modern femininity and close attention to client experience. Teams operate in an international, fast-paced environment where cross-disciplinary collaboration between design, retail and digital is prized.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chloé, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Client Development», «Head of CRM & Loyalty», «Director, Client Strategy & Growth», «Head of Client Relationships», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.