Chloé Head of Client Development

About Chloé

Chloé is a Parisian luxury fashion house celebrated for its feminine ready-to-wear, refined leather goods and contemporary couture sensibility. The maison combines artisanal savoir-faire with a modern, aspirational aesthetic and operates within the architecture of a leading luxury group.

Role & Responsibilities

• Design, develop, and oversee the execution of CRM campaigns and programs in alignment with the annual business calendar, ensuring excellence, consistency, and measurable impact across all regions
• Define strategy and governance for client interactions across all tiers of the customer pyramid, collaborating cross-functionally with Merchandising and Image teams to develop gifting strategies and experiential programs informed by competitive intelligence
• Lead and inspire regional Client Development teams in building and implementing client engagement calendars aligned with key business moments, collection launches, market opportunities, and product focus
• Develop and maintain a robust newsletter structure that maximizes conversion rates while prioritizing strategic product positioning, targeted outreach, and sophisticated client segmentation
• Serve as the key liaison for CRM Managers globally, elevating performance against critical CRM KPIs and client scorecards through coaching, mentorship, and strategic guidance
• Ensure effectiveness and evolution of client data ecosystems through governance of Salesforce Service Cloud, data quality assurance, tool optimization, and management of associated OPEX budget lines
• Build, engage, and cultivate a high-performing global community of CRM Managers through best practice sharing, strategic alignment, and continuous capability development programs

Qualifications

• Master's degree (Bac+5) in Marketing, Business Administration, or related discipline
• Significant and proven experience in CRM strategy and Client Development, ideally within the luxury fashion, luxury goods, or high-end retail sectors
• Demonstrated expertise in designing, deploying, and overseeing high-impact CRM strategies and integrated campaigns with a global perspective
• Strong proficiency with Salesforce Service Cloud and client data management platforms
• Proven capability to define sophisticated client interaction strategies and collaborate effectively across Merchandising, Marketing, and Brand/Image teams
• Track record of inspiring and leading geographically distributed teams and fostering communities of practice

Skills

Experience

Significant and proven experience in CRM and Client Development roles, ideally accumulated within the luxury fashion, luxury goods, or premium retail environment. Demonstrated success in designing and executing global CRM strategies, managing client engagement programs at scale, and leading distributed teams across multiple regions.

Education

Master's degree (Bac+5) in Marketing, Business Administration, or equivalent discipline with substantive coursework in consumer marketing, digital strategy, or customer relationship management.

Workplace

Culture

Chloé fosters a creative, collaborative Parisian maison culture that values craftsmanship, modern femininity and close attention to client experience. Teams operate in an international, fast-paced environment where cross-disciplinary collaboration between design, retail and digital is prized.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.