Chloé Europe Managing Director

About Chloé

Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.

Role & Responsibilities

• Develop Chloé’s business and performance across Europe, accelerating growth, brand visibility and desirability in line with the global strategy.
• Build a strong retail-driven culture, attract and develop local clientele, and represent the Maison to clients, partners and the press.
• Build a high-performing team and organization, partnering effectively with Maison headquarters and Richemont local support functions.
• Set European sales and distribution strategies in line with the Maison’s global strategy.
• Grow market share and identify opportunities to elevate the brand.
• Create annual and seasonal sales plans and take accountability for objectives across all channels.
• Establish KPIs and targets for retail and wholesale.
• Develop a strong client portfolio and ensure the highest level of service.
• Ensure Maison standards and policies are respected.
• Monitor competitive activity and take appropriate action.
• Collaborate with Richemont teams on real estate matters.
• Set a client strategy with headquarters for each level of the client pyramid: recruit new Explorer clients; develop clienteling campaigns and an appointment culture to build loyal Repeaters; recruit and curate the VIC segment, targeting 30% of total business.
• Define the communications strategy and supervise its operational implementation.
• Develop client activation and retail animation programs within the defined budget and resources.
• Ensure visual merchandising guidelines are implemented in accordance with brand guidelines.
• Represent the brand at press, PR and events.
• Build a buying strategy with the headquarters team, aligned with market needs.
• Prioritize sell-through efficiency and invest in business potential.
• Participate in recruiting, hiring, onboarding and developing team members for long-term success and positive contribution to the Maison’s development.
• Conduct annual appraisals and set quantitative and qualitative KPIs.
• Demonstrate leadership and foster employee engagement.
• Define development plans.
• Take direct responsibility for the local brand P&L.
• Prepare seasonal and annual budgets and forecasts in line with brand and Richemont guidelines.
• Prepare updates as needed and keep the brand informed of regional sales and significant market trends.
• Oversee accounts receivable follow-up and clearance.
• Manage retail leases and operating costs.

Qualifications

• Master’s degree in management or business administration.
• At least 10 years of experience in the luxury fashion industry, including P&L responsibility in a retail and omnichannel environment.
• Deep understanding of the European market.
• Entrepreneurial and client-oriented, with the ability to identify business opportunities.
• Strategic mindset and ability to initiate and lead transformation.
• Caring and demanding leadership style.
• Excellent communication skills and experience working in a matrix organization.
• Strong fashion flair and affinity for luxury.
• English is mandatory; French and/or Italian are appreciated.

Skills

Experience

At least 10 years in the luxury fashion industry, including P&L responsibility in a retail and omnichannel environment.

Education

Master’s degree in management or business administration.

Culture

Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.