Cheval Blanc Spa Receptionist

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Cheval Blanc Paris is seeking a Spa Receptionist on a permanent, full-time, on-site basis. The role covers guest reception, reservations, treatment and product advice, spa upkeep, stock, inventory and billing tasks, while supporting service standards, safety and the promotion of hotel and Maison services.

Role & Responsibilities

• Welcome guests by telephone and at the spa, following the Maison’s procedures and service standards, and provide a smooth, warm, personalised experience throughout their spa journey.
• Manage reservations by telephone, online and in person; welcome, direct and escort guests; and maintain the changing rooms and all spa areas.
• Advise guests on treatments and complementary products to support service quality and revenue development.
• Contribute to stock management, inventories and billing, and prepare work areas with the team.
• Ensure information circulates effectively within the department; uphold hygiene and safety rules; and maintain equipment and spaces.
• Promote the services and products offered by the hotel and Cheval Blanc Maisons.
• Inform management of unusual situations involving safety or accident risks for guests or colleagues.

Qualifications

• CAP, BEP or BTS qualification in aesthetics, hospitality or a related field.
• First experience in reception or in a spa environment, ideally in an upscale setting.
• Good knowledge of luxury hospitality and HACCP hygiene rules.
• Sales and communication abilities to advise guests appropriately and professionally.
• Proficiency in office tools, particularly Pack Office, and Spa Booker.
• Fluent English, spoken and written, is essential.
• A third language, such as Arabic, Russian, Chinese or Portuguese, is an advantage.
• Strong written and verbal communication, excellent interpersonal skills and a strong ability to represent the Maison.
• Genuine commitment to guest reception and customer service.
• Rigour, precision and organisational skills.
• Availability, flexibility and responsiveness in a demanding environment.
• Ability to anticipate needs, make proposals and take considered initiative.
• Enjoys teamwork and contributes positively to the department’s dynamic.

Skills

Experience

Minimum 3 years; first experience in reception or a spa environment, ideally in an upscale setting.

Education

CAP, BEP or BTS qualification in aesthetics, hospitality or a related field.

Benefits

13th-month salary after one year of service; access to LVMH private sales after six months of service; uniform provided and laundered; meals covered at the staff restaurant; 95% reimbursement of public transport passes (Pass Navigo, Vélib, Transilien); access to an Uber Business account during night hours, subject to conditions; 100% coverage of a bicycle parking subscription, subject to conditions.

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.