Cheval Blanc Senior Majordome

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Role & Responsibilities

• Deliver courteous, professional, and flexible service in alignment with Cheval Blanc service standards and brand philosophy
• Welcome guests at their villa with timely arrival (minimum 10 minutes prior) and provide comprehensive villa orientation
• Maintain guest agenda daily, tracking guest locations and updating villa assignments on departmental briefing boards
• Oversee guest arrivals and departures, including villa checks, invoice delivery, and presentation of departure gifts and General Manager cards
• Offer personalized services including luggage unpacking and packing, laundry coordination, and amenity arrangements
• Ensure milestone celebrations (birthdays, anniversaries) are recognized with appropriate gifts and General Manager acknowledgment
• Maintain comprehensive knowledge of Maison facilities, local attractions, and activities to guide guest experiences
• Provide 24/7 incident reporting to Front Office Management and coordinate service recovery for operational issues
• Participate in daily departmental briefings and monthly inter-departmental meetings to align on operations and guest information
• Maintain guest profiles, pre-authorizations, and internal communication forms within 24 hours of arrival
• Complete daily shift reports and logbooks, submitting documentation to the Guest Services Manager
• Uphold strict confidentiality regarding guest information and Maison operations
• Assist with monthly inventory checks, villa inventory ordering, and stock monitoring
• Demonstrate proficiency in emergency procedures, security protocols, and safety compliance

Qualifications

• Certificate in Hospitality or Tourism Management, or hospitality school graduate
• Minimum 3 years of professional experience in a luxury resort or five-star hotel in a similar guest-facing role
• Fluency in English, French, and Russian (written and spoken)
• Food and Beverage service background highly advantageous
• Exceptional communication, presentation, and interpersonal skills
• Demonstrated organizational ability and capacity to manage multiple priorities in a fast-paced environment
• Strong attention to detail and refined presentation standards
• Flexibility and reliability with ability to adapt to evolving guest needs
• Cultural awareness and sensitivity to diverse guest preferences and backgrounds

Skills

Experience

Minimum 3 years of professional hospitality experience in a luxury resort or ultra-luxury hotel setting in a guest services, front office, or butler role or equivalent.

Education

Certificate in Hospitality Management, Tourism Management, or completion of a hospitality school or hotel management training programme.

Workplace

Benefits

Service charge; accommodation provided for expatriate staff; meal coverage at staff restaurant; uniforms provided and laundered

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.