Cheval Blanc Room Service Captain

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Role & Responsibilities

• Prepare, deliver, and clear breakfast, meals, refreshments, and special amenities in guest rooms with meticulous attention to timing and expressed preferences
• Manage in-room order taking, service delivery, and billing with accuracy and discretion, ensuring compliance with established service protocols and announcements
• Oversee control and restocking of in-room private bars, monitoring inventory levels, expiration dates, and product compliance
• Address guest requests and complaints related to room service operations, coordinating with relevant departments to implement corrective measures according to Maison procedures
• Deliver supplementary services such as flowers, newspapers, or special requests with elegance and efficiency, maintaining utmost discretion at all times
• Report unusual situations or service disruptions to management that may impact security, service quality, or guest experience
• Support colleagues as needed to ensure operational continuity and flawless guest follow-up across all shifts
• Execute administrative tasks including order processing, Cardex client updates, team briefings, and training participation
• Maintain impeccable standards of personal grooming, hygiene, appearance, and adherence to all Maison safety procedures and protocols

Qualifications

• Minimum 3 years of significant experience in room service, fine dining, hospitality, or luxury accommodation environments
• Fluent in both English and French (spoken and written)
• Mastery of HACCP food hygiene standards
• Demonstrated knowledge of ultra-luxury hospitality service standards and protocols
• Proficiency in order taking, in-room service delivery, and billing procedures
• Proven ability to work with international clientele in upscale environments

Skills

Experience

Minimum 3 years of significant room service, fine dining, or luxury hospitality experience. Prior exposure to high-end clientele and international service environments is highly valued.

Education

No specific formal education requirement stated; industry certifications in food safety and luxury hospitality service protocols are advantageous.

Workplace

Benefits

Housing allowance or on-site accommodation provided; uniforms supplied and laundered; meal allowance included for each working day; access to privileged island lifestyle and amenities at Saint Barthélemy.

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.