- Location
- Porto Cervo Sardinia Italy
- Employment
- Temporary
- Seniority
- Mid-Level
- Posted
- Nov 3, 2026
About Cheval Blanc
Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.
Hotel Pitrizza seeks a full-time, temporary Reservations Agent reporting to the Reservations Manager. The role coordinates daily bookings, guest communications, hotel departments, PMS updates and Front Office reporting, while resolving issues and maintaining LQA standards throughout the guest journey.
Role & Responsibilities
- Plan daily reservation activities to ensure smooth and efficient service.
- Guide guests through the booking process and promote a positive experience.
- Anticipate guest needs and maximize satisfaction through personalized service.
- Ensure ongoing compliance with LQA service standards and Hotel Pitrizza's Standard Operating Procedures (SOPs).
- Maintain effective, timely communication with all hotel departments to coordinate services.
- Keep hotel property management systems (PMS) up to date and prepare Front Office performance reports and analyses.
- Safeguard guest and Maison information and follow money and payment management procedures.
- Support the reservations process, resolve critical issues, and uphold Hotel Pitrizza's LQA quality standards to deliver an impeccable guest experience from booking through departure.
Qualifications
- At least 2–3 years of significant experience in a similar role within the Front Office or Back Office of luxury hotels.
- Excellent planning, time management, and multitasking skills in a dynamic environment.
- Excellent eloquence and ability to interact with guests and colleagues of different nationalities and cultures.
- Fluent in Italian and English; knowledge of a third language, such as French, is a strong advantage.
Skills
Experience
At least 2–3 years in a similar role within the Front Office or Back Office of luxury hotels; the stated minimum is 3 years.
Workplace
This position is based in Porto Cervo, Sardinia, Italy.
Explore jobs in Sardinia or in Italy.
Culture
Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Reservations Coordinator», «Hotel Reservations Specialist», «Guest Booking Agent», «Reservations Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.