Cheval Blanc Quality Manager
Cheval Blanc St-Barth seeks a Quality Manager in Saint Barthélemy to lead LQA standards, audits and elevate guest experience.
Overview
Cheval Blanc is a haute-hôtellerie Maison within the LVMH portfolio, recognized for intimate, highly curated luxury properties that combine refined design, culinary excellence and personalized service. Each Cheval Blanc property functions as an artisan-led environment where hospitality, creativity and discretion converge to offer guests a singular experience.
Role & Responsibilities
- Lead and coordinate all LQA (Luxury Quality Assurance) audits across the hotel; design audit schedules, conduct onsite assessments and produce actionable reports.
- Define, monitor and continuously refine service standards and operational procedures to ensure flawless guest experiences consistent with the Maison’s signature.
- Coach, train and mentor Ambassadors and departmental leaders to embed Cheval Blanc service principles and translate standards into daily practice.
- Analyze audit findings and performance data to deliver targeted improvement plans, drive corrective actions and measure outcomes.
- Anticipate service risks and operational deviations; implement preventive measures to safeguard guest satisfaction and brand integrity.
- Partner with departmental heads (front office, F&B, housekeeping, spa, etc.) to ensure quality alignment, harmonize standards and oversee implementation of best practices.
- Maintain comprehensive quality documentation, report to senior management and contribute to strategic initiatives that elevate the guest journey.
Qualifications
- Higher education in Hospitality Management, Business Management or equivalent.
- Minimum 3 years’ professional experience in luxury hotel operations, quality assurance or a related administrative role.
- Fluent in French and English, both written and spoken.
- Proficient with Microsoft Office and comfortable using digital tools for reporting and analysis.
- Demonstrated ability to organise, prioritise and process information with exacting accuracy.
- Exemplary interpersonal skills, discretion, responsiveness and a service-minded, benevolent leadership style.
Skills
Experience
At least 3 years of progressive experience in luxury hospitality quality assurance, operations or administrative roles, with demonstrated exposure to audit processes and team coaching.
Education
Higher education diploma in Hospitality Management, Business Management or equivalent.
Workplace
This position is based in Saint Barthélemy, Saint Barthélemy, France, within easy reach of Paris. Cerulean lists 15 open roles in Saint Barthélemy, including 5 posted recently. In France as a whole, Cerulean currently features 4.313 open positions, with 147 posted this week.
Culture
Cheval Blanc cultivates an atmosphere of refined craftsmanship and discreet excellence where attention to detail and personal service are paramount. As part of the LVMH family, the Maison emphasises creativity, mentorship and cross-disciplinary collaboration while maintaining the highest standards of hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.