- Location
- Paris Île-de-France France
- Employment
- Internship
- Seniority
- Intern
- Posted
- Sep 2, 2026
About Cheval Blanc
Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.
LVMH Hotel Management seeks an internship candidate to support the Operations Directorate at its Paris headquarters, assisting with quality management and customer experience across the Cheval Blanc and White 1921 luxury hotel collections. The internship spans January to July 2027 and involves developing operational tools for new hotel openings, supporting management teams in process creation, designing guest-facing materials, and monitoring key quality performance indicators including mystery audit results, NPS scores, and guest satisfaction metrics.
Role & Responsibilities
- Develop and adapt management tools for newly opening hotel properties
- Support Department Directors and General Management teams in process design, tooling, and analysis
- Create guest-facing documents including client correspondence, disclaimers, activity portfolios, and room directories
- Configure and generate reports from operational platforms including Seven Rooms, Concierge Organizer, Opera, and Knowcross
- Participate in cross-functional projects related to guest experience, including sourcing of operating supplies and equipment, renovation initiatives, and customer journey innovations
- Monitor, analyze, and produce periodic reporting of quality KPIs including mystery audit findings from Leading Quality Assurance, NPS, and guest satisfaction surveys
- Maintain and enhance the guest experience portfolio
- Provide support as needed for management of guest feedback and e-reputation monitoring
Qualifications
- Master's 2 student in hospitality school specialization or equivalent university degree
- Fluent English (C1 level expected) and French
- Proficiency in Microsoft Office suite, particularly Excel including pivot tables
- Prior experience in hotel accommodation departments such as Front Office or Guest Relations highly valued
Skills
Experience
Master's 2 student in hospitality specialization; prior experience in hotel accommodation departments such as Front Office or Guest Relations is strongly valued.
Education
Master's 2 degree in hospitality school specialization or equivalent university-level qualification.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operational Quality Internship», «Guest Experience Operations Intern», «Hotel Operations Coordinator», «Quality Operations Support», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.