Cheval Blanc Night Supervisor

About Cheval Blanc

Cheval Blanc is the luxury hospitality maison of LVMH, operating a small portfolio of ultra‑luxury hotels and residences that emphasize French art de vivre, craftsmanship and highly personalised service. Cheval Blanc properties are destinations for gastronomy, wellness and refined hospitality, attracting an international clientele and offering a workplace with exacting standards and cross‑disciplinary collaboration.

Role & Responsibilities

• Lead and coordinate all hotel operations during the night shift, ensuring smooth functioning of the reception and guest services in the absence of daytime management.
• Manage night arrivals, departures and late check‑ins/check‑outs in accordance with established procedures; execute nightly rounds and report non‑conformities.
• Assume responsibility for reservations handling when the dedicated reservations team is absent, and ensure accurate billing, cash handling and nightly financial close.
• Collaborate with security to guarantee guest and staff safety, and act as the on‑duty escalation point for incidents and guest complaints.
• Prepare and deliver concise night reports and handover briefings for the following day; liaise with restaurants, spa and other departments to coordinate guest requests and VIP arrivals.
• Promote hotel services (rooms, F&B outlets, spa) to maximise revenue opportunities during night operations and manage guest relations with discretion and professionalism.
• Supervise, coach and motivate the night team, ensuring standards of service, presentation and adherence to internal procedures are maintained.

Qualifications

• Technical Hospitality Baccalaureate (Bac Technologique Hôtelier) or equivalent vocational qualification.
• Minimum 3 years' professional experience in front‑of‑house roles within luxury hotels; prior experience in a 5* or Palace property preferred.
• Proven supervisory experience with the ability to lead small operational teams and coordinate cross‑departmental activities.
• Strong commercial acumen with demonstrated skills in billing control, cash reconciliation and night‑end financial procedures.
• Fluent English (written and spoken) is mandatory; proficiency in a third language such as Arabic, Russian, Mandarin or Portuguese is strongly appreciated.

Skills

Experience

Minimum three years' experience in guest reception or front‑office functions, ideally gained in luxury 5‑star or palace hotels, with prior responsibility for night operations or supervisory duties.

Education

Technical Hospitality Baccalaureate (Bac Technologique Hôtelier) or equivalent

Workplace

Benefits

13th month after one year of service; access to LVMH private sales after six months; uniform provided and laundered; staff restaurant meals; 90% reimbursement of transport pass (Pass Navigo, Vélib, Transilien); corporate Uber account for night hours (conditions apply); 100% covered bike parking subscription (conditions apply); night premium; 4/3 working rhythm.

Culture

Cheval Blanc fosters an exacting, guest‑centric culture rooted in French art de vivre and craftsmanship. The environment is collaborative, international and geared toward continuous refinement of service, with high expectations for discretion, presentation and personalised hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.