Cheval Blanc Night Manager

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Role & Responsibilities

• Lead and mentor night shift ambassador teams to ensure superior quality of service and unforgettable guest experience, while maintaining alignment with Palace standards and upskilling staff
• Assume operational responsibility for the property during night hours and represent management to guests, colleagues, and on-site partners
• Supervise Front Office and accommodations operations, including guest arrivals and departures, special requests, cash handling, closures, and information transmission
• Guarantee excellence of guest experience by anticipating specific expectations, managing sensitive situations, and safeguarding the establishment's reputation
• Execute rigorous and qualitative handover procedures with day teams and Guest Services management, ensuring proper transmission of essential directives and continuity of ongoing matters
• Oversee room and suite allocation strategy in coordination with relevant teams, considering guest profiles, technical constraints, and commercial imperatives
• Coordinate interdepartmental services to ensure service continuity and cohesive guest experience across the entire property
• Ensure compliance with safety and security procedures, coordinate emergency management, and report critical information to management
• Conduct night closure procedures and financial reconciliations, guaranteeing reliability, consistency, and accuracy of financial and operational data
• Maintain property-wide adherence to Maison standards through active field presence, regular inspections, anomaly identification, and escalation of issues requiring follow-up

Qualifications

• Hospitality Technician Baccalaureate (desired)
• Minimum three years of experience in reception or front-office roles, ideally within luxury hospitality
• Comprehensive knowledge of high-end hotel operations, service standards, and Front Office procedures
• Proficiency with PMS systems, hotel management tools, and financial procedures for night operations
• Solid competency in room management, inventory optimization, and hotel safety and security protocols
• Strong natural leadership and management credibility with ability to coordinate teams autonomously
• Exceptional service orientation with focus on operational excellence and guest satisfaction
• Excellent presentation skills, interpersonal aptitude, superior communication and report-writing abilities
• Composure, reactivity, analytical thinking, and sound decision-making for managing sensitive or crisis situations with rigor and discernment
• Strong discretion, attention to detail, and commitment to confidentiality

Skills

Experience

Minimum five years of professional experience in hotel reception, front-office operations, or hospitality management roles, preferably within luxury hotel environments. Demonstrated experience managing night shift teams and handling high-volume guest interactions with discretion and professionalism.

Education

Hospitality Technician Baccalaureate (Bac Technologique Hôtelier) or equivalent qualification in hospitality or hotel management is desired.

Workplace

Benefits

Laundry and uniform provision, 95% reimbursement of public transport passes (Pass Navigo, Vélib, Transilien), employee restaurant meals, 13th month bonus, night shift premium, 4-on-3-off working schedule, access to LVMH private sales.

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.