Cheval Blanc Majordomo

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Role & Responsibilities

• Serve as the principal contact and trusted confidant for distinguished guests throughout their stay, anticipating needs with discretion and reactivity
• Coordinate across multiple hotel departments (housekeeping, room service, concierge, direction) to deliver seamless, personalized service and ensure harmonious guest experiences
• Personalize guest welcome experiences in individual suites by orchestrating refined atmospheres, special attentions, bespoke gifts, and exceptional amenities aligned with Cheval Blanc standards
• Manage information flow and track guest requests across the property, ensuring timely follow-up and impeccable attention to detail
• Initiate and arrange special services, personalized touches, and luxury experiences that exceed expectations while maintaining guest privacy and discretion
• Anticipate guest preferences and requirements proactively, responding to requests with both speed and refinement

Qualifications

• Minimum 3 years of professional hospitality experience, with at least 1 year in a significant supervisory or coordinated services role (such as Housekeeping Manager, Assistant Head of Dining Room Service, Front Desk Manager, Concierge, or Director's Assistant)
• Fluency in both English and French (written and oral), with proficiency in a third language highly valued (Arabic, Russian, Mandarin Chinese, or Portuguese)
• Expertise with Opera Cloud property management system and ideally Concierge Organizer and Know Cross platforms
• Advanced command of Microsoft Office suite
• Tertiary qualification in Hospitality, Hotel Management, Culinary Arts, or equivalent professional certification
• Deep knowledge of luxury hospitality practices, protocols, and etiquette
• Demonstrated ability to manage competing priorities, anticipate needs, and adapt seamlessly to high-pressure service environments

Skills

Experience

Minimum 3 years in hospitality operations or guest-facing roles, with at least 1 year of significant supervisory or coordinating experience in luxury hotel settings. Prior roles may include Housekeeping Management, Room Service, Front Desk Operations, Concierge services, or Executive Assistant functions within upscale hospitality.

Education

Bachelor's degree or equivalent professional qualification in Hospitality Management, Hotel Administration, or Culinary Arts recommended; BTS (Brevet de Technicien Supérieur) in Hospitality/Culinary Arts or Master's in Hotel Management accepted as alternative credentials.

Workplace

Benefits

13th month bonus (after 1 year of tenure); LVMH employee private sales access (after 6 months); provided and laundered professional attire; subsidized staff restaurant meals; 90% reimbursement of public transportation costs (Pass Navigo, Vélib, Transilien); corporate Uber account for night-shift travel (subject to terms); 100% subsidized bicycle parking subscription (subject to terms).

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.