Cheval Blanc Majordomo Coordinator
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Mid-Level
- Posted
- Aug 7, 2026
About Cheval Blanc
Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.
Cheval Blanc Paris is recruiting a Majordomo Coordinator to deliver bespoke guest experiences in ultra-luxury hospitality. Paris, France. Full-time, permanent contract.
Role & Responsibilities
- Coordinate guest services across housekeeping, room service, concierge, and other hotel departments to create cohesive, memorable experiences
- Serve as the primary point of contact for distinguished guests throughout their stay, anticipating needs and responding with discretion and attentiveness
- Personalize guest welcome experiences, overseeing the arrangement of bespoke touches, curated gifts, and exceptional services that reflect individual preferences
- Transmit guest preferences and requests throughout the hotel, ensuring consistent execution and follow-up across all service teams
- Maintain comprehensive guest profiles and service history, leveraging hospitality management systems to deliver continuity and personalization
- Proactively identify opportunities to exceed expectations, taking initiative and proposing thoughtful service enhancements
Qualifications
- Minimum three years of significant professional experience in guest-facing luxury hospitality roles (Housekeeping Manager, Room Service Supervisor, Guest Relations, Concierge, Executive Assistant, or equivalent)
- Fluent in French and English (written and oral); proficiency in a third language (Arabic, Russian, Mandarin Chinese, or Portuguese) highly valued
- Proficiency in Microsoft Office Suite, Opera Cloud, and preferably Concierge Organizer and Know Cross systems
- Exceptional interpersonal and verbal communication skills with strong presence and representation ability
- Demonstrated excellence in guest service delivery, courtesy, discretion, and attention to detail
- Strong organizational skills, time management, and capacity to prioritize in a dynamic luxury hospitality environment
- Cultural awareness, appreciation for luxury protocols and etiquette, and sensitivity to the ultra-luxury market
- Collaborative mindset with capability to work effectively across interdisciplinary hotel teams
Skills
Experience
Minimum three years of professional experience in luxury hospitality, including exposure to guest-facing roles such as housekeeping management, room service operations, front office reception, concierge services, or executive direction. Experience in ultra-luxury hospitality brands strongly preferred. Demonstrated track record of delivering personalized, anticipatory service in high-end hospitality environments.
Education
Professional hospitality qualification or equivalent experiential training in luxury service delivery. Advanced hospitality or hotel management education valued.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Benefits
13th month salary after one year of tenure; LVMH private sales access after six months of tenure; complimentary staff restaurant meals; provided and laundered uniform; 90% reimbursement of transportation costs (Pass Navigo, Vélib, Transilien); eligible corporate Uber account.
Culture
Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «VIP Guest Services Coordinator», «Concierge Manager», «Guest Relations Coordinator», «Executive Hospitality Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.