Cheval Blanc Majordome

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Role & Responsibilities

• Coordinate all hotel departments (housekeeping, room service, concierge, etc.) to ensure cohesive, seamless guest experiences aligned with Cheval Blanc's standards of excellence
• Serve as the primary liaison and trusted confidant for guests throughout their stay, anticipating needs and responding to requests with discretion, attentiveness, and exceptional reactivity
• Personalize guest arrivals and accommodations within private apartments, creating refined and welcoming atmospheres through curated welcome rituals and bespoke environmental touches
• Orchestrate special attentions, personalized gifts, and premium amenities that elevate the guest experience and reinforce the brand's commitment to exclusivity
• Manage information flow and follow-up on guest requests across all service channels, ensuring consistency and accountability throughout the property
• Balance proactive engagement with guests' need for privacy and discretion, recognizing when to anticipate needs and when to remain tactfully present but unobtrusive

Qualifications

• BTS in Hotel Management or Hospitality/Culinary Arts
• Minimum one year of professional experience in guest-facing hospitality roles (concierge, front-of-house, dining service, or equivalent)
• Demonstrable knowledge of ultra-luxury hospitality sector practices and service standards
• Fluent English and French (spoken and written)
• Knowledge of a third language is desirable
• Proficiency with Microsoft Office Suite and Opera Property Management System
• Strong emotional intelligence, empathy, and innate sense of service
• Exceptional adaptability and capacity to thrive in high-pressure, dynamic environments

Skills

Experience

One year of professional experience in hospitality service roles (concierge, front-of-house, dining, or guest relations); demonstrated familiarity with ultra-luxury hotel operations; or equivalent combination of formal hospitality training and practical guest-service exposure.

Education

BTS in Hotel Management, Hospitality, or Culinary Arts (or equivalent hospitality qualification)

Workplace

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.