Cheval Blanc Internship Reception Ambassador

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Role & Responsibilities

• Apply and embody operational standards and Leading Quality Assurance (LQA) requirements with rigour and meticulous attention to detail
• Deliver warm, personalized guest reception both verbally and in writing, discerning needs with keen acuity
• Respond to guest requests with discretion and responsiveness, coordinate efficiently across departments, and ensure comprehensive follow-up of reservations and services
• Cultivate exemplary guest relationships grounded in confidentiality, discretion, and empathy, gathering feedback to foster continuous improvement
• Maintain and update guest preference files (Cardex), enrich client knowledge records, and facilitate seamless communication between departments
• Conduct guided property tours, manage room check-ins and guest accompaniments, elevating each client interaction
• Update and transmit essential operational information—exchange rates, daily briefing reports, shift directives—with precision and accountability
• Process guest billing and cash handling operations with accuracy and responsiveness
• Manage requisitions and oversee deliveries while maintaining an impeccable work environment

Qualifications

• Advanced education in Hotel Management or Hospitality Administration
• Fluency in French and English (written and spoken)
• Knowledge of luxury hospitality sector standards and practices
• Proficiency in Microsoft Office suite
• Familiarity with Opera Cloud and 7Rooms property management systems (preferred)
• Knowledge of Leading Quality Assurance (LQA) standards (preferred)
• Additional language proficiency in Arabic, Russian, Mandarin, or Portuguese (valued)

Skills

Experience

Entry-level candidates with hospitality sector knowledge and strong aptitude for sales and guest communication are encouraged to apply.

Education

Advanced education in Hotel Management or Hospitality Administration required.

Workplace

Benefits

Complimentary accommodation throughout internship, meals provided during internship duration, uniform provided and laundered by the property, reimbursement of round-trip transportation costs (subject to conditions), bicycle loan available.

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.