Cheval Blanc Housekeeping Manager

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

Role & Responsibilities

• Oversees daily housekeeping operations, ensuring guest rooms, suites, public areas and back-of-house areas meet exceptional standards.
• Conducts daily quality inspections of guest rooms and suites, checking cleanliness, presentation, amenities and attention to detail, and promptly correcting discrepancies.
• Ensures every room and suite is impeccably prepared in keeping with the Maison’s standards and individual guest preferences.
• Maintains a strong daily operational presence, supervising activities, supporting the team on the floor and ensuring consistent execution of housekeeping standards.
• Coordinates with Front Office, Guest Relations, Engineering and other departments to support seamless operations, timely room readiness and an exceptional guest journey.
• Monitors operational supplies and par stock levels, promoting responsible resource use and smooth daily operations.
• Identifies opportunities for continuous improvement and promptly addresses operational issues to maintain high standards throughout the season.
• Uses departmental resources efficiently while balancing operational needs with the quality standards expected by the Maison.
• Monitors housekeeping supplies, linen, amenities and equipment, maintaining appropriate stock levels and minimizing waste.
• Ensures compliance with purchasing, store requisition and inventory control procedures, coordinating with Purchasing and Stores to secure required materials in a timely manner.
• Monitors the availability and condition of equipment and supplies, promptly reporting maintenance needs and operational requirements.
• Maintains accurate operational records and provides relevant updates to the Room Division Manager to support day-to-day decisions.
• Leads and motivates the Housekeeping team through a strong daily presence, setting clear expectations and demonstrating the standards, professionalism and attention to detail required by the Maison.
• Supports the onboarding and integration of seasonal Ambassadors, ensuring each team member understands departmental procedures, service expectations and quality standards from the start of the season.
• Supervises daily team activities, allocates responsibilities according to operational needs and monitors performance to ensure the department runs smoothly.
• Addresses operational challenges and team concerns promptly and professionally, helping maintain motivation and consistent performance throughout the seasonal operation.
• Embodies and promotes the Maison’s values through impeccable grooming, professional conduct and adherence to standards.
• Ensures consistent application of departmental procedures, cleaning protocols, presentation guidelines and quality control standards.
• Ensures guest preferences and specific requests are handled discreetly and accurately, with personalized attention and coordination with relevant departments.
• Addresses housekeeping-related guest concerns promptly and professionally, coordinating with appropriate teams to provide effective solutions and protect the guest experience.
• Promotes operational excellence by identifying deviations from established standards, implementing corrective actions and following up to ensure lasting improvements.

Qualifications

• Previous experience in a similar Housekeeping management position, preferably in luxury hospitality and ideally in an ultra-luxury property.
• Strong operational expertise in housekeeping, including room inspections, quality control, team supervision and inventory management.
• Proven ability to lead, coach and motivate a team, particularly in a seasonal hospitality environment.
• Exceptional attention to detail and a strong commitment to impeccable cleanliness, presentation and consistency.
• Guest-oriented mindset, with the ability to anticipate expectations and deliver personalized, discreet and seamless service.
• Excellent organizational and communication skills, with the ability to coordinate effectively across multiple departments.
• Fluent in Italian and English.
• Proficient in Microsoft Office, particularly Excel, and familiar with hospitality systems such as Opera Cloud, Unifocus and Material Control.

Skills

Experience

Minimum 5 years

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.