Cheval Blanc Head Butler

About Cheval Blanc

Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.

The Head Butler at Maison Pitrizza serves as the paramount confidant and wellness artisan for the property's most distinguished guests within the enchanting setting of Costa Smeralda. This position orchestrates bespoke service delivery across 16 villas, ensuring every touchpoint reflects the refined and immaculate standards expected of a ultra-luxury hotel residence. Reporting to the F&B Manager and Director of Rooms, the incumbent coordinates cross-functional teams, anticipates guest needs with prescient discretion, and ensures seamless service harmonization across housekeeping, room service, and concierge operations.

Role & Responsibilities

• Manage and coordinate the butler team across all 16 villas, ensuring flawless service execution and personalized guest experiences
• Direct housekeeping, room service, concierge, and auxiliary hotel services with rigorous oversight and real-time problem resolution
• Anticipate and respond to guest requests with exceptional reactivity and absolute discretion
• Facilitate transparent information flow and meticulously monitor all guest requests to ensure timely fulfillment
• Cultivate a refined and warm ambiance within each villa, adhering strictly to the Maison's excellence standards
• Serve as the primary point of contact for guests throughout their residence, protecting privacy while ensuring perfection
• Manage guest relations during check-in, residence, and check-out, personalizing every interaction

Qualifications

• Bachelor's degree (Laurea) in Hotel Management
• Minimum 3 years as Head Butler, Room Service Manager, Front Desk Agent, Concierge, or Executive Assistant in luxury hospitality
• Proven experience managing and leading service teams
• Advanced proficiency with Microsoft Office suite, Opera property management system, and ideally Concierge Organizer and Know Cross software
• Fluent English and Italian (written and spoken) required
• Knowledge of an additional language preferred (French, Arabic, Russian, Mandarin Chinese, or Portuguese)

Skills

Experience

Minimum three years in a butler, room service management, reception, concierge, or executive assistant role within a luxury hospitality environment, with demonstrated experience coordinating service teams and managing high-net-worth guest relations.

Education

Bachelor's degree (Laurea triennale or magistrale) in Hotel Management or a closely related discipline.

Workplace

Culture

Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.