Cheval Blanc Guest Relations Officer
About Cheval Blanc
Cheval Blanc, the exceptional hospitality Maison created by LVMH, embodies a contemporary art of welcoming guests in some of the world’s most coveted destinations. From Courchevel to the Maldives, Saint-Tropez, Paris and beyond, the brand combines architectural distinction, haute gastronomy, refined service and deeply personal experiences. As an employer, Cheval Blanc offers an environment where excellence is nurtured through craftsmanship, attention to detail and genuine warmth. Its teams are invited to grow within a culture that values discretion, creativity, emotional intelligence and the pursuit of perfection, contributing to a singular vision of luxury hospitality shaped by elegance, generosity and savoir-faire.
Guest Relations Officer at Cheval Blanc St-Barth, a luxury Caribbean palace. Full-time, fixed-term contract position on Saint Barthélemy.
Role & Responsibilities
- Personally welcome guests, particularly distinguished and VIP clientele, ensuring their comfort and satisfaction throughout their stay
- Study guest profiles, preferences, and expectations to personalize every stage of their experience within the property
- Anticipate guest needs with precision and responsiveness, providing tailored solutions to any situations that arise
- Establish and maintain relationships of trust with guests through attentive presence, active listening, and refined service orientation
- Encourage guests to share feedback and impressions, leveraging these insights to continuously enhance the quality of the guest experience
- Coordinate closely with Duty Managers and the Guest Experience team to ensure fluid, personalized, and excellent service delivery
- Work in collaboration with all departments of the property to guarantee coherence and harmony across the guest journey
- Maintain meticulous attention to detail and uphold Cheval Blanc's exacting standards of excellence and elegance
Qualifications
- Higher education in hospitality, gastronomy, tourism, or management
- Minimum three years of professional experience in a similar guest relations role, front office, customer relations, or guest experience within a luxury establishment
- Fluency in French and English, both spoken and written
- Proficiency with computer tools including Word, Excel, and hotel management software systems
- Broad general and tourism knowledge
- Sensitivity to the luxury universe, gastronomy, and personalized service
- Exceptional interpersonal and communication skills
- Discretion, professional elegance, and impeccable service ethos
Skills
Experience
Minimum three years of professional experience in guest relations, front office reception, customer relations, or guest experience within a luxury hospitality establishment. Demonstrated ability to manage high-profile clientele and deliver personalized service in an upscale setting.
Education
Higher education degree in hospitality management, gastronomy, tourism, culinary arts, or related management discipline.
Workplace
This position is based in Saint Barthélemy, Saint Barthélemy, French Overseas Departments and Territories.
Benefits
Housing or housing allowance provided; uniforms provided and maintained; meal allowance included for each working day; privileged living environment on Saint Barthélemy with access to numerous island benefits.
Culture
Cheval Blanc fosters a refined, intimate workplace culture where exceptional service is shaped by creativity, discretion, and a deeply personalized sense of hospitality. As an employer, it encourages teams to cultivate craftsmanship, emotional intelligence, and attention to detail within an environment that values elegance, collaboration, and continuous excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Cheval Blanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Experience Coordinator», «Hospitality Relations Manager», «VIP Guest Services Officer», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.